Stellar Health is hiring a
Director, Strategic Operations

Summary

The job is for a Director of Strategic Operations (Customer Success) at Stellar Health, a US-based health tech company. The role involves managing key customer relationships, leading a team, participating in program design and implementation, and collaborating with cross-functional teams. The candidate should have at least 8 years of experience in a Customer Success role, 2 years of people management experience, healthcare experience, high emotional intelligence, excellent data analysis skills, and excellent executive presence.

Requirements

• At least 8 years of experience in a Customer Success role
• At least 2 years of people management experience
• Healthcare experience is required; VBC experience is preferred

Responsibilities

• Managing key customer relationships
• Leading a team of Strategic Operations Leads and Associates
• Program design and implementation
• Defining success metrics
• Identifying tactics needed to hit customer goals
• Participating in program scoping during late sales conversations

Benefits

• Medical, Dental and Vision Benefits
• Unlimited PTO
• Universal Paid Family Leave
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend
• Stock Options & a 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company sponsored social events