Director, Strategic Partner Implementation

Summary

Join Ooma as a Director, Strategic Partner Implementation and lead a high-performing team in executing large-scale implementation rollouts. This player/coach role requires leadership, mentorship, and operational oversight, along with direct customer and partner interaction to ensure seamless deployments. You will drive process optimization, stakeholder engagement, and cross-functional collaboration. The ideal candidate is a strong communicator, comfortable working with executive stakeholders, and highly organized. This pivotal role demands experience in a fast-paced, customer-focused environment and a passion for scaling implementation strategies globally. Ooma offers competitive compensation, benefits, and generous company perks.

Requirements

• 12+ years working experience, including 5+ years of experience in UCaaS, VoIP, or cloud-based communication solution implementations
• 3+ years' experience managing team with proven leadership experience in a player/coach capacity, balancing strategic oversight with hands-on execution
• Exceptional customer engagement skills that include being approachable, and able to simplify technical discussions for any audience
• Strong executive presence: Comfortable presenting to senior leadership and customers/partners alike
• Outstanding organizational skills, with the ability to manage multiple projects, priorities, and stakeholders
• Technical proficiency in VoIP, SIP, UCaaS platforms, and cloud-based telephony solutions
• Experience with project management tools (e.g., Monday, Smartsheet) and CRM systems

Responsibilities

• Lead and mentor a team of implementation specialists, acting as both a hands-on contributor and a coach
• Serve as the primary point of contact for high-profile Partner/customers, ensuring a smooth and engaging implementation experience
• Develop and execute implementation strategies that maximize customer success and adoption
• Strong operational skills that include capacity and resource planning, delegation and follow through
• Communicate effectively with C-level executives, IT leaders, and end-users, ensuring confidence in the deployment process
• Maintain meticulous project tracking, ensuring deadlines and customer expectations are met
• Work cross-functionally with Sales, Support, and Product teams to resolve challenges and continuously improve the implementation process
• Establish best practices and refine processes to enhance efficiency and scalability

Benefits

• Comprehensive Medical/Dental/Vision insurance for you and eligible dependents HMO's, a PPO, or HDHP (including HSA, which Ooma helps fund)
• Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
• Commuter benefits
• 401k & employer match
• Employee Stock Purchase Plan (ESPP)
• Paid time off, sick days, as well as corporate holidays observed
• Employee Assistance Program
• Life Balance benefits with Travel assistance services and Identity theft and will preparation services