Director, Strategy and Business Operations

Summary

Join Hello Heart as their Director, Strategy and Business Operations and play a pivotal role in driving strategic initiatives, optimizing business processes, and ensuring the company's long-term success. Reporting to the Chief of Staff, you will blend strategic thinking, analytical skills, operational expertise, and excellent communication. You will drive execution of cross-functional projects, provide strategic insights to leadership, gather and analyze information, solve complex operational issues, manage business performance metrics, and prioritize projects in a fast-paced environment. This role requires 7+ years of experience, an advanced degree (Master's or MBA), and experience in consulting or corporate strategy. The US base salary range is $180,000.00 to $200,000.00.

Requirements

• 7+ years of experience with an advanced degree (Master's or MBA) and experience in consulting or corporate strategy required
• Highly analytical and strong critical thinking, able to break down a complex problem into manageable pieces and generate actionable insights
• Excellent communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner
• Growth mindset and flexibility is a must. Comfortable in unstructured environments and operating as novices in a topic with the intellectual flexibility to work across all topics and functions
• Proven ability to collaborate with cross-functional teams and manage multiple projects simultaneously
• Strong attention to detail and ability to work independently in a very fast-paced and dynamic environment
• Experience working with or in a startup environment

Responsibilities

• Drives execution of cross-functional projects to keep projects on track, ensure key deliverables are completed, align stakeholders, and give visibility into key metrics
• Provide strategic insights to leadership and departments to inform the strategic direction of the company: conduct market research (including interviews), drive competitive analyses, and pre-digest information prior to sharing with executives
• Gather and analyze large amounts of information quickly
• Structure complex, ambiguous and potentially charged operational / business issues and develop compelling, insightful recommendations
• Develop, manage, and automate the business performance metrics (OKRs & KPIs)
• Able to manage multiple projects at once from discovery through execution within prescribed timelines, ensuring all success criteria are met
• Able to execute on projects within prescribed timelines in an environment with competing demands