Director, Strategy and Operations

Summary

Join ServiceNow as a Director of Strategic Operations for the Technology Solutions Business Unit, acting as a trusted advisor to the VP & GM. You will support both operational and strategic aspects, solving complex business problems through research and data analysis. Collaborate with cross-functional stakeholders to accelerate impact and contribute to business goals. This role involves driving strategy and operations at a high-growth enterprise software company within the Technology Workflows group, focusing on customer transformation in operational technology and cloud operations. You will partner with the general manager, product principals, and GTM team, identifying value-creation opportunities and driving the operating cadence of the business. This position requires strategic planning, budget management, and cross-functional alignment.

Requirements

• 15 + years of relevant work experience, preferably in tech strategy/ops functions, management consulting, investment banking, or private equity
• Top-notch data analysis and problem-solving skills, with an ability to synthesize
• Experience working within the product development process, thrives in a matrixed environment, and can establish credibility with product, engineering, and GTM principals, and an understanding of operational and go-to-market implications of their recommendations
• Ability to gain and maintain an intimate understanding of key business drivers, proactively proposing ways to increase business performance and efficiency
• Guide cross-functional initiatives end-to-end lifecycle from strategy, inception, execution, and operationalization
• Self-starter who thrives in fast-paced, high-growth environments
• Outstanding organizational and communication (verbal, written, and presentation) skills
• Willingness to roll up your sleeves and take on whatever tasks are necessary to get the job done
• Knowledge of the SaaS space and business model

Responsibilities

• Thought partner with the general manager, product principals, and GTM team on a variety of efforts. Provide deep understanding and supporting data of customer behavior, product and team capabilities, and detailed metrics to inform recommendations
• Identify value-creation opportunities across our business. Study and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functions and ensure quality of output
• Drive the operating cadence of the business – quarterly business reviews, executive product roadmap reviews (PRR), & annual planning
• Own strategic planning for the BU - this entails modeling out revenue, customers, costs, investments, industry trends, and roadmap permutations
• Manage the end-to-end budget planning cycle, resource portfolio, and hiring allocations
• Support alignment between BUs and all Stakeholders (C-Level, other functions). Own relationships with internal cross-functional principals to coordinate business activities and proactively distill and communicate relevant information
• Represent the BU team in cross-functional initiatives and programs
• Drive people and talent initiatives to include but not limited to; All-Hands, Employee Surveys, Employee awards, Monthly newsletters, team offsites, and employee engagement
• Partner with the FP&A and Talent Acquisition teams on budget attainment, management, and hiring execution

Preferred Qualifications

• Experience with the manufacturing industry, particularly on the operational and IT side,  is a plus
• Previous management experience and a track record of developing talent are desirable

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs