Director, Technical Solutions

Summary

Join Particle Health as the Director, Technical Solutions, leading and scaling our presales and post-sales engineering function. You will own the technical strategy across the customer lifecycle, ensuring our solutions deliver measurable value. This highly impactful role requires a visionary leader comfortable solving technical challenges and developing scalable processes. You’ll work closely with healthcare organizations, helping them leverage our API platform. Lead a high-performing team, drive customer impact across diverse use cases, and collaborate across departments. Contribute to a company revolutionizing healthcare data analytics and interoperability.

Requirements

• 9+ years of experience in sales engineering, solutions engineering, and / or implementation engineering, with at least 2 years in a leadership capacity
• Expertise in healthcare data (medical records and / or claims), regulatory frameworks (e.g., HIPAA), and customer workflows in the healthcare space
• Skilled in consultative selling, with the ability to translate customer pain points into impactful technical solutions
• Demonstrated ability to build and scale technical teams that deliver measurable results for customers and the business
• A proven track record of fostering high-performing, collaborative, and inclusive team cultures
• Deep understanding of healthcare customer types (e.g., payers, providers, digital health innovators, life sciences) and their unique use cases, challenges, and success metrics
• Expertise in designing scalable workflows, integration strategies, and system architecture to meet diverse customer needs
• Exceptional communicator who can effectively engage technical teams, executives, and cross-functional stakeholders
• Strong collaborator who thrives in fast-paced environments and can align technical initiatives with strategic business goals

Responsibilities

• Build, mentor, and inspire a high-performing team of Solutions Engineers (Presales) and Implementation Engineers (Post-Sales) who deliver exceptional results across the customer journey
• Define and execute a strategy to scale systems, workflows, and processes that support Particle’s growth while delivering consistent, high-impact outcomes for our customers
• Act as a technical thought leader, guiding teams and customers in solving some of healthcare’s most complex data, analytics and interoperability challenges
• Collaborate with sales to lead consultative, high-value engagements with customers across Provider (VBC and Fee For Service), Payor and Life Science Use Cases
• Leverage a deep understanding of customer workflows and pain points to align Particle’s offerings with their specific needs, driving adoption and long-term success
• Lead technical discovery and craft tailored solutions that highlight the unique value of Particle’s API platform
• Deliver compelling demonstrations, proofs-of-concept, and presentations to technical and executive audiences, clearly articulating how our solutions solve real-world challenges
• Anticipate and address technical objections, building trust and confidence throughout the sales process
• Oversee seamless onboarding, integrations, and solution delivery to ensure customers quickly realize the value of our platform
• Partner with Customer Success to track and improve customer usage, satisfaction, and outcomes
• Lead troubleshooting and escalation efforts, ensuring swift resolution of technical challenges while continuously improving processes
• Act as the voice of the customer, providing actionable insights to Product and Engineering teams to inform the product roadmap and enhance our solutions
• Collaborate with Sales, Marketing, and Customer Success to refine messaging, positioning, and go-to-market strategies based on customer use cases and industry trends
• Build internal resources, such as playbooks and knowledge bases, to enable teams and customers to maximize the value of our solutions

Benefits

• Unlimited PTO and a flexible, fully remote work setup, giving you control over your schedule
• 95% employer-paid health benefits for you and generous coverage for your family
• Employer 401(k) contribution to help you build a secure future
• Mental health benefits to support your well-being
• Receive employee equity, ensuring you share in the company’s success
• Access 14 weeks of fully paid parental leave, so you can focus on what matters most