Wunderkind is hiring a
Director Technical Solutions

Summary

Join Wunderkind as a highly experienced Director of Technical Solutions to lead our Professional Services team into its next chapter of growth.

Requirements

• 6+ years of relevant work experience, 3+ years experience in technical solutions leadership roles, preferably in the marketing technology or related SaaS industries
• Experience in roles such as solutions architect, solutions engineering, or technical account management
• Proven track record solving complex technical problems and providing an excellent experience for customers in the process
• Able to hold highly skilled conversation with technical stakeholders about data flows and system architecture, including the ability to communicate technical concepts to non-technical stakeholders
• Experience working with web development technologies including REST APIs, XML, OAuth, JSON, etc
• Familiarity with marketing technology, tools, and concepts, including but not limited to tracking technologies, A/B testing, CRM systems, ESPs, website personalization, identity resolution, email deliverability, etc
• Ability and eagerness to quickly self-learn new technologies based on customer or business need
• Ability to manage a highly skilled technical team and effectively evaluate and develop the performance of the individuals on your team
• Excellent written and verbal communication, able to lead meetings with senior-level executives internally or with our clients and partners
• Familiarity with ticketing systems, especially Jira, a plus

Responsibilities

• Serve as the head of our technical solutions team, responsible for long-term team planning, managing all day-to-day operations and representing the team within the company
• Remove blockers for your team while providing its members support and guidance
• Ensure the team is completing projects and tasks accurately while successfully meeting targets and business outcomes
• Define and maintain a high bar for team member expectations and enable the team to achieve it. Challenge the team and yourself to continually learn and grow as trusted advisors to clients
• Drive a high-performing team and create pathways for growth for each team member
• Effectively manage team resources and bandwidth, engage in data-backed headcount planning
• Establish and drive team KPIs and success metrics, centered around client renewal for our Strategic clients
• Partner with Professional Services to address and solve technical challenges, gaps, and opportunities for our clients
• Partner with our Customer Success and Sales teams to leverage technical solutions to improve business outcomes
• Serve as the driver and leader of cross-company initiatives where relevant
• Build partnerships with leaders within Professional Services, as well as with Customer Success, Product, Sales, and externally with both clients and third-party partners
• Partner with senior leadership to understand the company strategic plan and identify opportunities for technical solutions to support that vision
• Develop and exhibit technical subject matter expertise for Wunderkind, including implementation, integrations, architecture, security, website performance, industry trends, compliance, deliverability, and product roadmap, coaching your team to become the trusted advisor of our clients' technical stakeholders
• Go client-facing yourself for high-stakes conversations or escalations
• Drive product conversations based on needs and problems uncovered during client interactions; serve as an internal advocate for client requests, and product bug prioritization
• Stay up-to-date with technology trends and serve as a subject matter expert internally and externally