Director, US Sales Operations

Summary

Join SharkNinja as the Director, US Sales Operations, a remote US-based role leading the development and optimization of global sales operations functions. You will drive sales performance, align sales strategies with business goals, and create operational efficiencies. This role requires strong leadership, data analytics, and experience managing large sales organizations. The ideal candidate will have a background in sales operations, process optimization, and experience with consumer products. You will collaborate with cross-functional teams and mentor a sales operations team. Success in this role requires a strategic mindset and a commitment to achieving measurable impact.

Requirements

• Bachelor’s degree in business, finance, marketing, or related field required
• Minimum of 10+ years of major account P&L sales management, with at least 5 years in a leadership role
• Proven experience in managing global sales operations functions and teams across multiple regions
• Strong understanding of sales processes, pipeline management, and forecasting techniques
• Exceptional analytical and problem-solving skills, with the ability to derive actionable insights from complex data
• Strong leadership and team-building skills, with a track record of leading cross-functional teams and driving results
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels of the organization
• Strong project management skills and the ability to prioritize and manage multiple initiatives simultaneously
• Results-oriented with a focus on delivering measurable impact
• Strategic thinker with the ability to drive both short-term and long-term sales growth
• High level of adaptability in a fast-paced, global business environment
• Detail-oriented yet capable of maintaining a broad, strategic perspective
• Proactive, solution-oriented, and able to handle complex challenges with a collaborative mindset

Responsibilities

• Develop and manage sales operations strategies aligned with overall business objectives, including sales planning, forecasting and POS attainment
• Collaborate with sales leadership and key business partners to ensure consistency across all regions and markets with the implementation of the Sales Excellence operating model
• Help to execute processes that drive operational efficiency and remove bottlenecks to improve sales productivity
• Establish best practices for global sales operations processes and workflows, ensuring consistency across regions while considering local nuances
• Design and manage sales performance metrics, KPIs, and dashboards to track sales effectiveness and identify opportunities for improvement
• Drive forecasting accuracy, sales pipeline management, and territory planning to meet revenue targets
• Partner with demand planning, finance, strategic sales, and strategic operations teams to ensure seamless execution of sales initiatives
• Serve as a key liaison between the sales team and other internal stakeholders to drive alignment and resolution of any operational challenges
• Lead, mentor, and develop a sales operations team capable of supporting the evolving needs of the sales organization
• Foster a culture "Obsessed with Winning" and being "Outrageously Extraordinary" every single day

Preferred Qualifications

• MBA or advanced degree preferred
• Prior experience in sales with consumer products/consumer durables is preferred