Dispatch Coordinator

Summary

Join Ride Health as a Dispatch Coordinator and become a core member of the Fleet team. Your main responsibilities will involve importing trips, optimizing routes, monitoring drivers, and ensuring on-time performance. Success requires excellent communication, attention to detail, and creative problem-solving. You will utilize trip management software and adhere to safety regulations. The role demands professional conduct, especially in emergencies, and maintaining HIPAA compliance. This is a full-time, remote position within the Eastern Time Zone.

Requirements

• High school diploma, GED or equivalent
• NOTE: Candidates must have internet speed of 10 mbps and ability to hard-wire in via ethernet as needed

Responsibilities

• Import data into our trip management software via electronic API connection or via importing .csv documents
• Arrange transportation for clients by managing assigned runs and special assignments
• Monitor traffic, on time performance ,and avoid delays
• Provide feedback and information immediately to the ride success team and management regarding issues with route or passengers
• Utilize trip management software alongside our internal platform effectively and ensure accuracy
• Observe all state and federal mandatory safety regulations and Ride Health specific policies
• Report all citations and incidents, and complete all required forms in a timely manner
• React professionally at all times, especially in emergency situations
• Attend and participate in all department meetings and training
• Maintain punctual and regular attendance
• Maintaining HIPAA compliance and confidentiality of information regarding all passengers
• Perform responsibilities in an ethical and professional manner
• Perform other duties as assigned
• Willingness to work a full-time shift within the Eastern Time Zone

Preferred Qualifications

• Experience in dispatch highly preferred or relevant work experience
• Experience with Non-Emergency Medical Transportation strongly preferred
• Working knowledge of GPS-enabled fleets preferred
• Fluency with standard business tools such as Microsoft Office, Google Apps, and software-based telephone systems, as well as proficient keyboarding and mouse skills
• Ability to multitask; excellent time management skills
• Excellent communication skills
• Ability to solve problems and make decisions

Benefits

• Competitive compensation $18 - $20 per hour plus a rich benefits offering
• Career advancement opportunities
• Fully remote - skip the commute
• Paid Time Off
• Medical, Dental, and Vision insurance - Employee coverage 100% company paid! Multiple great coverage options offered for dependents with generous company contribution and quick eligibility
• TalkSpace, Healthy Advocate EAP, Teledoc, One Medical, KindBody - all company provided
• Life insurance, short-term disability, long-term disability - all paid for by Ride Health
• 401k retirement savings plan with 4% fully vested employer match right out of the gate
• Fully paid parental leave after six months