Dispatcher

Summary

Join our team as a Dispatcher and become the central hub for daily operations, overseeing customer service, technician dispatch, team leadership, and overall business performance. You will foster a positive team culture, ensure customer satisfaction, and drive operational efficiency and growth. Key responsibilities include team leadership and management, customer service and dispatch, business operations, and quality control and reporting. The role requires 1–2 years of experience in dispatch, operations, or customer service management within the HVAC or a related service industry, strong customer service experience, and excellent English communication skills. The schedule is Monday to Friday, 8:00 AM – 6:00 PM CST | 9:00PM-7AM PHT, and the job type is full-time.

Requirements

• 1–2 years of experience in dispatch, operations, or customer service management specifically within the HVAC or a related service industry
• Strong customer service experience
• English communication skills, both verbal and written

Responsibilities

• Foster a collaborative, accountable, and positive team environment
• Oversee team scheduling, performance evaluations, and conflict resolution
• Respond to incoming service requests and inquiries with professionalism and courtesy
• Schedule and dispatch technicians for service, maintenance, and sales calls
• Address customer concerns to ensure a high level of satisfaction
• Manage daily office workflows and administrative tasks
• Monitor and optimize operational processes to support profitability and growth
• Work closely with ownership to meet sales targets and manage key accounts
• Ensure timely completion of jobs to high standards
• Track key performance metrics including: Return rates, Crew retention, Customer satisfaction
• Use internal systems (ServiceTitan) to manage reporting and operations