Dispatcher

Summary

Join our team as a Dispatch Coordinator and oversee the tracking and coordination of freight shipments. This role demands proactive communication, problem-solving, and efficient multitasking. You will monitor load statuses, update systems, and ensure seamless communication between carriers, customers, and brokers. The position requires managing a high volume of loads and involves timely scheduling and issue resolution. We offer a remote work environment with paid time off, team-building events, and provided equipment.

Requirements

• Possess strong organizational skills and attention to detail
• Demonstrate excellent communication skills, both written and verbal
• Exhibit the ability to multitask and work in a fast-paced environment
• Possess a problem-solving mindset with the ability to handle urgent situations effectively

Responsibilities

• Monitor and check calls for all statuses throughout the life cycle of a load
• Manage dispatch inbox and promptly respond to issues or updates from carriers
• Build loads in our Transportation Management System (TMS) based on customer tenders and portal information
• Update our TMS and corresponding customer portals with accurate and timely information
• Schedule appointments for loads in a timely and efficient manner
• Handling 800-1000 loads per month
• Communicate shipment issues to brokers handling the respective customer accounts
• Execute tasks as directed by brokers and "problem solvers" to resolve shipping issues

Preferred Qualifications

• Have prior experience in dispatch, logistics, or freight coordination
• Be familiar with Transportation Management Systems (TMS) and customer portals

Benefits

• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team