Dispatch Coordinator

Summary

Join Ride Health's Fleet team as a Dispatch Coordinator! You will be responsible for importing trips, optimizing routes, monitoring drivers, and ensuring on-time performance. Success requires excellent communication, attention to detail, and problem-solving skills. The role involves managing transportation arrangements, monitoring traffic, and providing feedback to the team. You will utilize trip management software and adhere to safety regulations. This fully remote position offers competitive compensation and a comprehensive benefits package.

Requirements

• High school diploma, GED or equivalent
• Candidates must have internet speed of 10 mbps and ability to hard-wire in via ethernet as needed
• Candidates must reside in the United States to perform this job
• Candidates must be permanently authorized to work in the United States

Responsibilities

• Import data into our trip management software via electronic API connection or via importing .csv documents
• Arrange transportation for clients by managing assigned runs and special assignments
• Monitor traffic, on time performance ,and avoid delays
• Provide feedback and information immediately to the ride success team and management regarding issues with route or passengers
• Utilize trip management software alongside our internal platform effectively and ensure accuracy
• Observe all state and federal mandatory safety regulations and Ride Health specific policies
• Report all citations and incidents, and complete all required forms in a timely manner
• React professionally at all times, especially in emergency situations
• Attend and participate in all department meetings and training
• Maintain punctual and regular attendance
• Maintain HIPAA compliance and confidentiality of information regarding all passengers
• Perform responsibilities in an ethical and professional manner
• Perform other duties as assigned

Preferred Qualifications

• Experience in dispatch highly preferred or relevant work experience
• Experience with Non-Emergency Medical Transportation strongly preferred
• Working knowledge of GPS-enabled fleets preferred
• Fluency in Spanish is welcomed
• Fluency with standard business tools such as Microsoft Office, Google Apps, and software-based telephone systems, as well as proficient keyboarding and mouse skills
• Ability to multitask; excellent time management skills
• Excellent communication skills
• Ability to solve problems and make decisions

Benefits

• Competitive compensation $18 - $20 per hour plus a rich benefits offering
• Career advancement opportunities
• Fully remote - skip the commute
• Paid Time Off
• Medical, Dental, and Vision insurance - Employee coverage 100% company paid! Multiple great coverage options offered for employees and dependents with generous company contribution and quick eligibility
• TalkSpace, Healthy Advocate EAP, Teladoc, One Medical, KindBody - all company provided
• Life insurance, short-term disability, long-term disability - all paid for by Ride Health
• 401k retirement savings plan with 4% fully vested employer match right out of the gate
• Fully paid parental leave after six months