Dispatcher

Summary

Join ABC Legal as a Dispatch Coordinator and be part of a small team making a significant impact by recruiting Process Servers. This role involves monitoring an internal application to identify and resolve unclaimed jobs, ensuring timely delivery of legal documents. You will communicate with servers via various methods, identify issues preventing job claims, and report trends. The goal is to maintain a low average age of jobs. This fast-paced, metrics-driven position is ideal for someone who thrives on challenges and motivates others. The role offers competitive pay and a range of benefits.

Responsibilities

• Monitor skye (internal application) task board to identify aging unclaimed jobs
• Identify a server to claim the job by reaching out to the primary server and servers nearby using skye, the map and leveraging tools such as text, phone and email to communicate
• Identify jobs that are unable to be claimed due to missing customer information (I.e. county or zip code, missing server names on Orders and other scenarios that prevent a job from being claimed or dispatched
• Resolve and escalate to teams if needed
• Monitor and report trends in stuck jobs if you see an increase in the same scenarios
• Review unclaimed zip codes in assigned states and work with servers in the county to get those areas claimed or understand why and work with the regional recruiter to escalate the findings
• Notify recruiter of locations needing additional coverage due to an increase in volume, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff or poor performance of local servers

Benefits

• Medical/dental/vision benefits
• 401K retirement contribution plan with matching
• 11 paid holidays
• Transit benefits
• Remote/flexible work opportunities