Remote Dispute Resolution Specialist

Summary

Join us at Whizz as a Dispute Resolution Specialist and help resolve customer disputes in a remote role.

Requirements

• Bachelor's degree in business, law, or a related field
• Stripe experience
• Proficiency in Microsoft Office and other relevant software applications
• Previous experience in dispute resolution or a related field is preferred
• Strong analytical and problem-solving skills
• Detail-oriented with a high level of accuracy
• Language: English (fluent)

Responsibilities

• Review and evaluate customer disputes and complaints to determine their validity and the appropriate course of action
• Conduct thorough investigations into disputed transactions, gathering all necessary information and evidence
• Prepare detailed and persuasive responses to customer disputes, addressing each issue with accuracy and professionalism
• Collaborate with internal teams and stakeholders to gather additional information and ensure timely resolution of disputes
• Escalate complex disputes to senior management or legal counsel as needed and assist in the development of strategies for resolution
• Maintain accurate records of dispute resolution activities and outcomes for reporting purposes