Remote Dispute Resolution Specialist

Summary

Join us at Whizz as a Dispute Resolution Specialist and help resolve customer disputes in a remote role, with opportunities for professional growth and an international work environment.

Requirements

• 1+ experience in dispute resolution or a related field
• Experience handling disputes in Stripe
• Proficiency in Microsoft Office, Google Workspace and other relevant software
• Strong analytical, problem-solving and communication skills
• Detail-oriented with a high level of accuracy
• Fluent in English (C1-C2 level)

Responsibilities

• Review and evaluate customer disputes and complaints to determine their validity and the appropriate course of action
• Conduct thorough investigations into disputed transactions, gathering all necessary information and evidence
• Prepare detailed and persuasive responses to customer disputes, addressing each issue with accuracy and professionalism
• Collaborate with customers and internal teams to gather additional information and ensure timely resolution of disputes
• Escalate complex disputes to senior management or legal counsel as needed and assist in the development of strategies for resolution
• Maintain accurate records of dispute resolution activities and outcomes for reporting purposes