Client And Community Operations Specialist

Summary

Join The Data Lodge as a Client & Community Operations Specialist! This part-time, remote position (Philippines) offers flexible hours (10 AM - 4 PM EST, Monday-Friday, up to 30 hours/week) and an hourly rate of ₱290-₱400. You will support client operations, data management, and process improvements. Responsibilities include maintaining client databases, managing content libraries, supporting social media posting, and data reporting. The ideal candidate has at least 3 years of experience in operations/content management and 1 year with automation tools. Strong organizational skills, communication skills, and proficiency in English are essential.

Requirements

• Minimum 3 years of experience supporting operations and/or content management
• Minimum 1 year of experience working with automation tools (website, CRM, marketing, task management)
• Positive attitude and eager to learn and grow
• Great communication skills, both written and verbal
• Strong organizational skills with attention to detail and the ability to work on multiple projects concurrently
• Demonstrates solid technical knowledge and quality performance
• Ability to handle sensitive information with discretion and confidentiality
• Proficiency in English is required

Responsibilities

• Ensure databases of client and content information (both internal and external facing) are kept up to date and organized in a way that we can easily find information
• Store, retrieve, and organize Zoom recordings, documents, and content after Community video call session
• Partner with the team to track member/client information and alert team members to renewal dates, invoices, or other actions to be taken on client accounts
• Ensure all processes you’re involved in are documented and kept up to date
• Take ownership over the organization of our content libraries, ensuring content is up to date and easily accessible by categorizing and tagging existing documents and resources
• Support the team in converting content into social posts, posting across social channels once approved
• Support the team as they update their content-focused website, adding relevant content as needed
• Manually retrieve data from various sources including Kajabi and other platforms to help the team monitor key performance indicators (KPIs) related to website traffic, social media engagement, and marketing campaigns
• Assist in the execution of one-off projects and ad-hoc requests as needed

Preferred Qualifications

Works efficiently in website applications (Kajabi, HubSpot, Airtable experience appreciated but not required)

Benefits

• This is a part time, hourly position, flexible to be remote anywhere within the Philippines
• Salary will be between ₱ 290 - ₱ 400 per hour, Monday to Friday 10AM - 4PM EST for up to 30 hours per week