Remote EAP Management Consultant

Summary

Join our mission to eliminate every barrier to mental health at Spring Health! We're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. As an EAP Management Consultant + CIR Delivery, you'll provide management consultation that enhances employee wellbeing and workplace effectiveness. You'll coordinate critical incident response requests, deliver virtual critical incident responses, and complete daily shifts on an incoming queue.

Requirements

• LPC, LCSW, LMFT, or Psychologist with minimum of 3 years experience (independent licensure required)
• SAP qualified preferred
• CEAP certification preferred
• Supervisory experience and/or experience working with management and human resource professionals preferred
• Crisis management and SUD experience
• Familiarity with basic terminology and concepts used in employee assistance/human services programs
• EAP experience
• Experience delivering and coordinating critical incident response required
• Experience working with diverse populations (bilingual preferred)
• Knowledge of healthcare settings and community resources
• Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks
• Excellent written and verbal communication skills
• Able to go above and beyond and to multi-task and context switch

Responsibilities

• Provide management consultation that enhances employee wellbeing and workplace effectiveness
• Coordinate critical incident response requests
• Deliver virtual critical incident responses
• Complete management referral intakes according to established guidelines; assure appropriate placement of management referred employees; provide guidance regarding EAP protocols to counselors working with employees
• Complete daily shifts on an incoming queue and meet speed to answer service level agreement requirements
• Provide follow-up to monitor employee compliance and feedback to supervisors, HR/Managers
• Confirm that necessary paperwork is in place to both providers, HR/Managers including signed releases in order to coordinate follow-up with treatment providers, and other necessary HR/Managers
• Provide limited after care monitoring (following up with employees and/or providers to ensure the safety of employees and continuation of treatment)
• Assess for risk and manage member and organizational crises by providing in-the-moment support, triage, safety planning, and follow up
• Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership
• Act as a subject matter expert on the key customer including the customer’s benefits ecosystem and programs to provide appropriate referrals to members and to support the navigation team supporting the customer
• Maintain accurate and complete documentation of required information that meets risk management and regulatory requirements