Account Manager

Summary

Join OpenTable as an Account Manager in London and drive engagement, increase reservation availability, and decrease churn for our customers. As a key member of our team, you will lead the overall management of our most valuable business segmentation of customers, resolve customer cases and tasks daily, and share data with restaurants to change behavior and drive adoption.

Requirements

• Bilingual is highly advantageous
• Account management experience
• Proven record of consultative selling and/or account management
• Deep knowledge of restaurant operations
• Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines
• Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
• Aptitude for capturing and using data to advise and persuade others to make business decisions
• Excellent communication, listening, influencing and training skills
• High-reaching, tenacious and results driven
• Validated ability to work across many departments to take on problems and achieve results
• Excellent organisation, documentation and time management skills
• Shown success working in an unstructured and entrepreneurial environment
• Experience using Salesforce of equivalent CRM solution is a plus
• University degree preferred

Responsibilities

• Lead the overall management of our most valuable business segmentation of customers
• Resolve customer cases and tasks daily
• Share data with restaurants to change behavior and drive adoption
• Respond to restaurant partner concerns from our Customer Support and field teams
• Perform presentations and training remotely to restaurant customers
• Encourage customers to think differently about their business in ways that will help both parties achieve success
• Consistently meet and exceed regular team and individual goals
• Reduce churn

Benefits

• 25 vacation days per year in addition to statutory UK Bank Holidays
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work
• Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking.com business discounts