Account Manager

Summary

Join OpenTable as an Account Manager (Spanish or Italian speaking) in London and drive engagement, increase reservation availability, and decrease churn for our customers.

Requirements

• Speak fluent Italian or Spanish at a business level proficiency
• Account management experience
• Proven record of consultative selling and/or account management
• Deep knowledge of restaurant operations
• Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines
• Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
• Aptitude for capturing and using data to advise and persuade others to make business decisions
• Excellent communication, listening, influencing and training skills
• High-reaching, tenacious and results driven
• Validated ability to work across many departments to take on problems and achieve results
• Excellent organisation, documentation and time management skills
• Shown success working in an unstructured and entrepreneurial environment
• Experience using Salesforce of equivalent CRM solution is a plus
• Bilingual
• University degree preferred

Responsibilities

• Lead the overall management of our most valuable business segmentation of customers
• Resolve customer cases and tasks daily
• Share data with restaurants to change behavior and drive adoption
• Enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
• Respond to restaurant partner concerns from our Customer Support and field teams
• Perform presentations and training remotely to restaurant customers
• Encourage customers to think differently about their business in ways that will help both parties achieve success
• Consistently meet and exceed regular team and individual goals
• Reduce churn

Benefits

• Accrue 25 vacation days per year in addition to statutory UK Bank Holidays
• One Celebration Day per calendar year
• Private Health & Dental and Life Insurances
• Employee Assistance Program (EAP)
• Pension Fund
• Gym Discount
• Bike2Work
• Season Loan Ticket
• Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
• Perkbox & Booking.com business discounts