20four7VA is hiring a
eCommerce Account Manager

Summary

Join 20four7VA as an eCommerce Account Manager! Work as a liaison between vendors and Amazon platforms, managing operational issues, developing content strategies, and more. Requires Senior level experience, 40 hours/week, and proficiency with Microsoft Excel and Vendor & Seller Central platforms.

Requirements

• 3+ years' progressive experience in retail, CPG, digital merchandising/eCommerce channels, or client/account management with Amazon and/or merchant experience strongly preferred
• High level of attention to detail, data integrity, and quality
• Excellent written and verbal communication skills with strong presentation and storytelling skills
• Experience working with all levels of management and consulting with key internal and external stakeholders, clients, and vendors to influence outcomes
• Must be comfortable with ambiguity and the constant change that comes with operating in the fast-moving, ever-changing world of e-commerce
• Ability to work on multiple tasks simultaneously while successfully meeting and exceeding established goals and deadlines; manage work in a fast-paced, and sometimes ambiguous environment
• Strong computer skills and proficiency with Microsoft Excel as well as Vendor & Seller Central platforms

Responsibilities

• Work as a liaison between vendors and Amazon platforms, managing operational issues such as disputing & root-causing chargebacks, creating and executing Amazon shipments, addressing shipping challenges, monitoring account health performance and remedies, and developing and executing content strategies
• Speak as the client-facing point of contact for all operational and content-related conversations and provide proactive client communication on issue resolution
• Responsible for business analytics including reporting and forecasting to provide performance data, business drivers, and actionable insights to vendors
• Build strong relationships with internal & external partners to help support profitable sales growth and excellent customer client support
• Develop and execute a content strategy to optimize clients’ results and enhance customers’ online retail experience (NIS templates, bulk image uploads, etc)
• Audit detail page content, analyze competitor products in the market and suggest improvements for our clients
• Draft and refine detailed descriptive copy and content with internal and external clients and teams; oversee creation and execution of proper product variations (ie. size, color, style groupings), audit and update existing vendor catalog attributes
• Manage follow-through and audits of all product content submissions until updates are approved and live on-site
• Analyze competitive landscape and identify opportunities for content optimization; audit product detail page content and propose recommendations for client content updates
• Research SEO keywords to help surface the products to more customers

Preferred Qualifications

Entrepreneurial mindset

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you