Remote eCommerce Brand Manager

Summary

Join the remote world today as an eCommerce Brand Manager with 20four7VA, managing online sales platforms, reporting, account management, customer support, and process optimization.

Requirements

• Experience in e-commerce management, particularly with Amazon, Walmart, and Shopify
• Proficiency in using Helium10 and similar reporting tools
• Strong analytical skills with the ability to interpret sales data
• Excellent communication skills, both written and verbal
• Detail-oriented with a focus on customer satisfaction
• Ability to work independently and manage multiple tasks efficiently

Responsibilities

• Generate and analyze aggregated sales reports across multiple platforms (Amazon, Walmart, Shopify, Faire.com)
• Utilize Helium10 tools, including Cerebro and Magnet, to create comprehensive reports
• Monitor account performance and address alerts related to shipping delays, suppressed listings, and other issues
• Provide exceptional customer support by responding to Amazon messages, emails, Walmart inquiries, and social media comments
• Process orders and returns efficiently to ensure a smooth customer experience
• Respond to negative feedback and reviews in a timely and professional manner
• Open and resolve cases and tickets for listing-related issues
• Follow up on Amazon FBA returns to ensure resolution
• Develop and post engaging content on Amazon to drive traffic and sales
• Create and document Standard Operating Procedures (SOPs) to streamline processes
• Manage merchandising and listing optimization for all products
• Develop Amazon shipping templates to enhance shipping efficiency

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays