Remote eCommerce Brand Manager
at 20four7VA

Summary

Join the remote world today as an eCommerce Brand Manager with 20four7VA, managing online sales platforms, reporting, account management, customer support, and process optimization.

Requirements

• Experience in e-commerce management, particularly with Amazon, Walmart, and Shopify
• Proficiency in using Helium10 and similar reporting tools
• Strong analytical skills with the ability to interpret sales data
• Excellent communication skills, both written and verbal
• Detail-oriented with a focus on customer satisfaction
• Ability to work independently and manage multiple tasks efficiently

Responsibilities

• Generate and analyze aggregated sales reports across multiple platforms (Amazon, Walmart, Shopify, Faire.com)
• Utilize Helium10 tools, including Cerebro and Magnet, to create comprehensive reports
• Monitor account performance and address alerts related to shipping delays, suppressed listings, and other issues
• Provide exceptional customer support by responding to Amazon messages, emails, Walmart inquiries, and social media comments
• Process orders and returns efficiently to ensure a smooth customer experience
• Respond to negative feedback and reviews in a timely and professional manner
• Open and resolve cases and tickets for listing-related issues
• Follow up on Amazon FBA returns to ensure resolution
• Develop and post engaging content on Amazon to drive traffic and sales
• Create and document Standard Operating Procedures (SOPs) to streamline processes
• Manage merchandising and listing optimization for all products
• Develop Amazon shipping templates to enhance shipping efficiency

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays