eCommerce Omnichannel Coordinator

Summary

Join Once Upon A Farm as their eCommerce/Omnichannel Coordinator and play a critical role in maintaining DTC and eCommerce excellence. You will be responsible for executing day-to-day activities on their DTC site and other eCommerce platforms, leveraging an omnichannel approach. This role requires managing site merchandising, owning the digital shelf, assisting in managing the DTC catalog, and supporting various DTC initiatives. The ideal candidate will be detail-oriented, possess strong project management skills, and have experience in digital marketing and eCommerce. This is a remote, full-time, salaried position with a competitive salary and benefits package.

Requirements

• BA/BS in Business Administration, Marketing, Advertising, or a related field, or equivalent years of professional experience
• 1+ years of related marketing experience in digital marketing and/or eCommerce, ideally in the CPG/startup food space
• Omnichannel mindset with the ability to plan and execute across channels
• Strong project management and organizational skills
• Exceptional communication, writing, and presentation skills
• Ability to work effectively in a team environment
• Remarkable attention to detail and proven track record of managing multiple projects to meet deadlines in a fast-paced environment
• Mastery of Microsoft tools, including Excel and PowerPoint
• Solid knowledge of Outlook, Slack, and other professional platforms
• Genuine passion for improving childhood nutrition for a healthier and happier planet
• Must reside in the United States to be considered for this position

Responsibilities

• Be responsible for site merchandising, including: Front-end setup of Product Detail Pages, Variety Packs, Add-Ons, and Product Landing Pages
• Daily monitoring and merchandising of onsite placements, checking the right products are featured, out-of-stock items are hidden, and site imagery is kept fresh and relevant to key tentpole events or new product launches
• Managing SKU setup, including item setup, add-ons, and new selling options
• Conducting consistent audits of the site to find bugs or issues
• Working with agencies, development teams, and internal partners on the above
• Own the Digital Shelf: Plan and execute best-in-class DTC and retailer.com product detail page content creation, ensuring updates are made as the portfolio and distribution evolve, including: Working with the sales team and brokers to update retailer.com sites
• Ensuring copy is SEO-optimized for both DTC and retail
• Assist in managing the DTC catalog, ensuring the accuracy of catalog and product data, including pricing, discontinuations, and out-of-stock products
• Own Store Locator inputs for the current assortment and new product launches
• Support DTC initiatives to drive growth, creative requests, organization/calendar of items going in and out of stock (reminders to put items back in stock), etc
• Support brand initiatives (brainstorming, content creation, etc.) and share best practices when needed, as part of the broader digital team
• Stay current with digital commerce trends, industry best practices, and competitive insights

Preferred Qualifications

• Experience with Shopify
• Proven ability to quickly learn new technology
• Bonus points for prior experience in a subscription-based DTC business
• Previous exposure to cross-functional work between Sustainability and Marketing
• Desire to contribute to a dynamic, high-growth, purpose-driven work environment

Benefits

• Remote-first work environment
• Annual Bonus
• 401(k) program + 4% company match after three months
• New Hire Remote Life Stipend + annual Nourish and Nurture Allowance
• Monthly Cell and Internet Stipend
• Quarterly Farm-to-Fridge home deliveries and Employee Discounts
• New Parents: Up to 18 weeks of paid Parental Leave, Baby Steps Back To Work, 3 months’ supply of Once Upon A Farm products, and breast milk shipping service and support for those who travel after birth for the duration of your breastfeeding journey
• Unlimited Paid Time Off
• Paid Volunteer Time
• Paid Time Off to fulfill civic responsibilities, including jury duty and voting in local, state, and national elections
• Medical Insurance for the employee covered at 100% on select plans, with additional plan options at a reduced cost to the employee
• Vision and Dental Insurance covered at 100% for the employee and dependents
• Life insurance
• Flexible spending account (Medical & Dependent Care) and Health savings accounts for applicable plans
• Employee assistance program (EAP)
• All other benefits, leaves, and insurance as required by law, based on your specific residence