Principal Product Manager I, Ecosystem Integrations

Summary

Join Axon and be a Principal Product Manager, leading the customer experience for enterprise clients using the Fusus platform. You will own the end-to-end experience, focusing on seamless integrations with existing systems. Responsibilities include defining the product vision and roadmap for enterprise integrations, engaging directly with customers, managing the integration lifecycle, and collaborating with cross-functional teams. The ideal candidate has 10+ years of product management experience in B2B SaaS, with a strong understanding of enterprise customer environments and experience building and scaling integrations with third-party physical security systems. This role offers a competitive salary, discretionary paid time off, paid parental leave, and comprehensive benefits. Work from home is available, with the requirement to live near one of Axon's US R&D hubs.

Requirements

• 10+ years of product management experience, ideally in B2B SaaS, with strong exposure to enterprise customer environments
• Proven ownership of end-to-end customer-facing experiences, especially involving integrations or configuration-heavy solutions
• Experience building and scaling integrations with third-party physical security systems such as VMS, access control, alarms, sensors, or incident response tools
• Strong technical literacy with real-time data, IoT, or video streaming technologies
• Outstanding collaboration and communication skills across product, engineering, field, and customer teams
• Confidence in customer settings—from discovery and onboarding to executive-level conversations and escalations

Responsibilities

• Own the end-to-end product experience for enterprise customers, with a focus on ensuring that integrations with their existing systems (e.g., video, access control, alarms) are seamless, reliable, and deliver measurable value
• Define and drive the product vision and roadmap for enterprise integrations, ensuring it aligns with broader business goals and customer needs
• Engage directly with customers and field teams to understand deployment contexts, operational challenges, and integration opportunities
• Manage the full lifecycle of integrations, from identifying partner requirements and leading technical scoping, to supporting implementation and ongoing optimization
• Collaborate cross-functionally with engineering, product design, field deployment, customer success, and sales to ensure integrations drive adoption and satisfaction
• Create scalable onboarding and support mechanisms to help customers confidently deploy integrations across their infrastructure
• Proactively identify gaps in the customer experience and work to close them, with a mindset of continuous improvement and customer obsession

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs