Education and Development Strategist, Product

Summary

Join Basis Technologies, a leading provider of digital media automation software, as an Education & Development team member focused on Business Enablement. You will be responsible for developing and executing innovative training programs for the Product & Basis Customer Experience teams, ensuring they have the knowledge and skills to build the industry's most innovative digital media platform. This role involves managing training programs, selecting appropriate instructional methods, partnering with leadership to align training with business goals, and proactively identifying learning needs for new team members. You will also collaborate with other team members to ensure training goals are aligned across departments, monitor the effectiveness of training initiatives, and maintain training materials and documentation.

Requirements

• Previous experience building hands-on training programs or learning experiences for a technology focused group
• Strong virtual and front-of-room facilitation skills
• Proficiency in leading discovery conversations, able to identify the learning opportunity for an identified group and build behavior-based learning experiences
• Experience building and executing a variety of learning engagement types (in-person, webinar, eLearning, bite-sized learning, gamification, etc.)
• Sharp stakeholder management skills
• Ability to work independently as well as collaboratively
• Strong analytical, communication and interpersonal skills
• The ability to stay highly organized, optimistic, and coachable through quickly changing situations
• Ability to travel

Responsibilities

• This role is primarily responsible for developing and managing the strategy, execution, content creation, and delivery of our Product & Basis Customer Experience (BCE) teams’ training programs to facilitate the maximum effectiveness of the programs
• Prioritizes training efforts to align with the Product & BCE teams’ business goals and deliverables
• Manages all Product and BCE training programs, projects, and events from start to finish
• Leads the selection of appropriate instructional methods and procedures for each unique situation, for example: self-directed learning, eLearning, webinar, in-person, 1:1 coaching, gamification, bite-sized learning, etc
• Partners with Product and BCE leadership to ensure programming aligns with the knowledge, skills, and experiences needed by individual contributors to drive business goals
• Partners with the Platform Enablement Council, a cross-functional group of leaders invested in enabling our Revenue team on new feature releases, to deliver timely enablement on Basis Platform
• Proactively identifies the learning objectives and needs for onboarding new Product team members across a variety of skill sets and job duties
• Collaborates with other E+D Business Enablement team members to ensure our Sales, Services, Basis Customer Experience, and Product training goals are aligned
• Monitors, analyzes, and evaluates the effectiveness of all training initiatives
• Develops and maintains training materials and related documentation
• Maintains an “enablement” focused culture, with an emphasis on self-improvement, coaching, and self-reliance
• Is the “SME” of the Product & BCE teams, fully immersed in the day-to-day happenings of the teams

Preferred Qualifications

• 2-4+ years of training or enablement experience
• 2-4+ years in corporate Learning + Development type of role or equivalent
• Proficient knowledge of the Articulate or Captivate suite of eLearning tools
• Proficient knowledge of PowerPoint + the Microsoft Office suite of tools
• Proficient knowledge of Zoom, Microsoft Teams, or Google Hangouts
• Experience working in an LMS
• Experience in Product and/or Digital Advertising

Benefits

• Flexible work week
• 401k/RRSP matching
• Mental health support
• Paid sabbaticals
• Generous parental leave
• Flexible work options