Education Operations Manager

Summary

Join AAPC as the Education Department Manager and oversee the smooth operation and growth of the department. You will manage student financing, course registration, and LMS platforms. Responsibilities include addressing student inquiries, assisting with technical issues, and collaborating with instructors and sales teams. You will also manage curriculum updates, instructor applications, and team meetings. The ideal candidate possesses strong management experience and proficiency in Microsoft Office 365 and LMS platforms. AAPC offers a comprehensive benefits package, including health insurance, retirement plan, and generous PTO.

Requirements

• Proficiency in Microsoft Office 365
• Ability to learn and navigate through multiple LMS platforms
• One to two years of management experience

Responsibilities

• Daily review and coordination of AAPC student financing. Financing provided by external finance company, CLIMB. Coordination will include managing requested financing amounts, processing orders, working with sales team members on inquires and questions associated with CLIMB financing. Communicate with CLIMB on student’s behalf to work through course start dates and financing amount. Daily management of CLIMB online dashboard and reporting to management details on CLIMB application statuses and totals
• Daily review of internal intranet report for AAPC distance learning courses, students that failed to complete registration upon ordering. Failures will need to be manually entered in the LMS and with follow up to send the course(s) login and enrollment email.  Intranet report to be checked several times during the day
• Answer emails in AAPC Learning inbox and assist with emails in all other courses as required and needed by coaches
• Assist with incoming calls & emails regarding general course issues, complaints, or special circumstances
• Assist AAPC students with computer issues/problems and troubleshot to resolve student needs
• Communicate effectively with Distance Learning Coaches regarding any student issues or special needs
• Promote and communicate clearly with students and potential students/clients regarding AAPC & departmental offerings and services
• Assist Education Licensee instructors with teaching resources; may include registration into LMS for access and technical assistance with ExamView software. Includes domestic and international
• Review and approve AAPC instructor applications; send emails regarding approval vs. non approval and need for any additional required information. Includes domestic and international
• Coordinate yearly update of AAPC Approved Instructor courses; included but limited to updating Blackboard courses, adding as product in database and working with marketing to update registration website
• Support to sales teams on needs required for distance learning students and Education Licensees. Includes domestic as well as international
• Provide support to AAPC Approved Instructor members as needed for required yearly CTU requirements
• Manage yearly curriculum updates and addition into the LMS
• Manage LMS course builds; LMS and database processes
• Manage the Virtual Instructor Led Training and Bootcamp administrative and orientation processes
• Hold 1:1 bimonthly with the Education Operations team; a weekly team meeting
• Support and mentor Ed Ops team members, ensuring their success, align them with company goals, and help them achieve individual High Fives
• Maintain a deep understanding of the Blackboard and Genius platforms
• Learn and understand Salesforce as related to Bootcamp and VILT
• Maintain database product catalog, create new items and bundles as required by business needs, support marketing and sales with updates, and remove older items and bundles as active
• Host, attend, participate in meetings as required for Education Operation team needs

Benefits

• Compensation commensurate with experience
• Comprehensive benefits package including medical, dental and vision insurance
• Health Savings Account
• Generous PTO and Holiday Pay
• 401(k) retirement plan
• Remote/virtual-office consideration