Commercial Operations Manager

Summary

Join Aetion, a leading science-driven technology company, as a Commercial Operations Senior Manager. You will lead and optimize commercial processes, overseeing operational efficiencies across various departments. This role involves defining and tracking OKRs and KPIs, conducting quarterly business reviews, and ensuring cross-departmental alignment to drive revenue growth. You will manage a team, develop commercial strategies, and implement operational excellence initiatives. Aetion offers a comprehensive benefits package including unlimited PTO, 401k matching, parental leave, and more. The ideal candidate possesses a Bachelor's degree, 8+ years of relevant experience, and strong leadership and communication skills.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Operations Management, or a related field (MBA preferred)
• 8+ years in commercial operations, corporate operations, or a related field
• Travel as required
• Proficiency with CRM systems (e.g., Salesforce, HubSpot), marketing automation platforms, and project management tools
• Strong ability to interpret data, assess risks, and propose actionable strategies
• Demonstrated experience in managing cross-functional teams and driving organizational change
• Exceptional written and verbal communication skills to influence and align diverse stakeholders
• Exceptional written and verbal communication skills to influence and align diverse stakeholders
• Creative and proactive approach to addressing challenges and seizing opportunities

Responsibilities

• Develop and implement commercial operations strategies that align with business objectives and drive revenue growth
• Define and monitor sales, marketing, and delivery goals, ensuring alignment with broader organizational targets
• Provide insights and recommendations for pricing strategies, go-to-market approaches, and resource allocation
• Oversee the sales pipeline, ensuring accuracy in forecasting, tracking performance metrics, and identifying bottlenecks
• Lead the development and optimization of sales processes, including territory management, deal flow, and CRM utilization
• Partner with sales leadership to design incentive programs that align with performance goals
• Ensure the seamless integration of marketing efforts with sales operations, enabling effective lead generation and conversion
• Oversee the use and optimization of marketing automation tools to track campaign performance and ROI
• Collaborate with marketing teams to align messaging, targeting, and campaigns with sales objectives
• Collaborate with the Customer Success team to ensure a proactive approach to customer engagement, onboarding, and long-term satisfaction
• Oversee the execution of delivery projects, ensuring they are completed on time, within scope, and aligned with customer expectations
• Define, track, and report on corporate-wide Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)
• Plan and execute quarterly business reviews (QBRs), ensuring data-driven insights and actionable strategies are presented to leadership
• Act as a central point of coordination across all departments to ensure alignment of strategies, resources, and timelines
• Identify and address operational silos, fostering a collaborative environment across the organization
• Establish and track key performance indicators (KPIs) and objectives and key results (OKRs) across all commercial functions
• Identify and implement tools and technologies to streamline workflows and improve productivity
• Regularly analyze data to identify trends, risks, and opportunities, presenting findings to stakeholders
• Manage, mentor, and develop a high-performing commercial operations team with a culture of collaboration, accountability, and continuous improvement

Preferred Qualifications

• Expertise in data visualization tools (e.g., Tableau, Power BI) and enterprise resource planning (ERP) systems
• Proven track record in managing OKRs/KPIs, leading cross-departmental initiatives, and overseeing complex operational processes
• Proficiency with CRM systems (e.g., Salesforce, HubSpot), marketing automation platforms, and project management tools

Benefits

• Unlimited PTO
• 401(k) with 4% employer match
• 16 weeks of fully paid parental leave
• Daily in-office lunch stipend (and a fully stocked kitchen)
• Sabbatical opportunity after five years of employment
• Commitment to professional development opportunities
• Employee-led programming including regularly scheduled events hosted by our employee resource groups
• Comprehensive medical, dental, and vision coverage w/ multiple plan options including an HSA plan with annual Aetion contributions
• Free membership to OneMedical
• Peer & company recognition programs
• Educational lunch & learns