Education Specialist

Summary

Join Xero's Education & Content Delivery team as an Education Specialist and contribute to a world-class education experience for small businesses and their advisors. You will design, create, and deliver engaging educational content through various methods, including webinars, in-person training, and online resources. This role involves collaborating with cross-functional teams, managing projects, and presenting at industry events. Success in this position requires creating impactful educational materials, maintaining high customer satisfaction scores, and achieving specified targets. The ideal candidate possesses strong instructional design, presentation, and communication skills, along with experience in accounting/bookkeeping and webinar delivery. Xero offers a supportive and inclusive work environment with numerous benefits.

Requirements

• Bachelor’s Degree or equivalent
• 2+ years producing and delivering webinars/eLearning/teaching
• Computer and software literacy, especially in cloud based applications
• In-depth Xero Knowledge
• Confident speaker - outstanding presentation and facilitation skills
• Written communication skills
• Ability to work autonomously and demonstrate initiative
• Tech-savvy
• A team player with a sense of humour and a positive ‘can do’ attitude
• Ability to excite, influence and negotiate with stakeholders
• A change and growth mindset
• Organisational, problem solving and time management skills
• Customer centricity and a passion and desire to make a difference

Responsibilities

• Apply your passion for training/support to create and deliver our world-class education experiences via multiple learning methods, including face-to-face classroom training, and live webinars
• Get involved in a diverse range of special projects, including supporting new product launches (Xero releases thousands of product improvements each year), presenting at large scale industry events (e.g Xerocon, Xero Roadshows) and planning new education materials
• Design, write and deliver educational content for both prospective and existing customers, being advisors or small businesses
• Deliver content in a range of formats: webinars, in-person or virtual workshop/classroom style events, conferences, 1-on-1 consultations and workbooks
• Presenting at large scale industry events (e.g Xerocon, Xero Roadshows)
• Review, provide feedback on and regionalize educational content created by the global digital curriculum team
• Keep up to date with product enhancements, beta test and trial new functionality
• Build effective relationships with Education Specialists in other regions to ensure knowledge, content and ideas are shared, duplication is avoided and assets are leveraged
• Support GTM and marketing campaigns with relevant, practical education
• Assist with community initiatives amongst the accountant/bookkeeper and SMB communities
• Use feedback from surveys to refine content after initial release
• Collaborate with the education team to scope, ideate and brainstorm
• Project manage educational initiatives
• Work with sales and marketing teams to plan content calendars
• Plan always-on webinar schedule with other team members
• Create and deliver purposeful beautiful education in line with Xero’s content strategy
• Maintain a world-class Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) for Xero Education
• Achieve specified targets for course registration and attendance
• Receive excellent course feedback on relevance, usefulness and presentation style, while using survey insights to deliver improvements
• Suggest ways to improve webinar engagement
• Support the delivery of regional and global strategic priorities

Preferred Qualifications

• Experience in an accounting/ bookkeeping environment a bonus
• Instructional design and training delivery experience would be advantageous
• Proven examples of group teaching/coaching
• Experience in program/project management
• Accounting or bookkeeping qualifications or expertise a bonus
• Appreciation for and exposure to sales teams and targets

Benefits

• Very generous paid leave to use however you’d like (plus statutory holidays!)
• Dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family
• Employee resource groups
• Wellbeing programming and allowances
• Medical, dental, vision, and disability insurance
• Fertility and family forming financial support
• 401k contribution matching
• 26 weeks of paid parental leave for primary caregivers
• An Employee Share Plan
• Beautiful offices with snacks and break areas
• Flexible working
• Career development