Mercury is hiring a
Email Operations Specialist

Summary

Join Mercury, a financial technology company, as an Email Operations Specialist to carry on the legacy of email marketing with creativity and less controversy. Assist with email requests, design templates, lead QA process, own email calendar, analyze metrics, collaborate with Lifecycle Marketing team, and keep up with latest trends.

Requirements

• Proven experience (2+ years) in email marketing or lifecycle marketing, preferably in a similar role
• Proficiency in email marketing platforms (such as Customer.io, HubSpot, Marketo, etc.)
• Strong understanding of email marketing best practices, deliverability, and segmentation strategies
• Excellent analytical skills with experience using tools like Looker, Hex, Metabase, or similar. The ability to read SQL is a plus; the ability to write your own SQL is a strong plus
• Hands-on familiarity with HTML/CSS
• SaaS startup experience: You’ve worked at a B2B startup, preferably a SaaS company, and ideally have been there as they built out an email program

Responsibilities

• Assist with email requests from various cross-functional teams to ensure timely turnaround and consistent messaging across the organization
• Design and implement email templates and campaign workflows to ensure smooth and effective campaign execution
• Lead the QA process for all email communications, ensuring flawless execution and delivery
• Own and maintain the email calendar, ensuring all campaigns are planned, scheduled, and executed in a timely manner
• Keep a close eye on day-to-day email marketing metrics, generate reports, and provide actionable insights to improve future campaigns
• Collaborate closely with the Lifecycle Marketing team to optimize customer journeys and drive engagement
• Keep up with the latest email marketing trends, tools, and technologies, and propose creative ideas to drive engagement

Benefits

• Base salary
• Equity (stock options)