Box Inc Deutschland is hiring a
Revenue Operations Specialist I

Summary

Join Box, the world’s leading Content Cloud, and drive our platform forward by operationalizing and improving the efficiency of an always-changing and increasingly complex sales ecosystem of products and channels.

Requirements

• BA/BS or equivalent 3/4-year degree required
• 1-2 years of previous experience in Sales Operations, Order Management, Finance, and/or Business Analysis
• Salesforce experience is strongly preferred, Zuora, CPQ systems, Excel, Knowing Box are a plus
• Must speak English proficiently

Responsibilities

• Review sales orders for completeness and accuracy, and ensure all orders are validated according to internal operations guidelines and policies
• Conduct timely and accurate SFDC booking for all sales orders, meeting both Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Act as subject matter expert to advise Sales on global best practices and guidelines for deal structure, booking, and order acceptance policies
• Apply general policies and procedures to new and unfamiliar scenarios, pivoting quickly and using strong decision-making skills to adapt to and thrive in an ever-changing environment
• Provide best-in-class support and customer service to sales and other internal partners with strong communication and collaboration skills whether working over email, chat, or in person
• Work closely with multiple teams in Sales, Legal, and Finance to resolve any order or booking issues and to develop approaches for new sales scenarios and business needs
• Support month-end-close reconciliation activities between our booking (SFDC), billing (Zuora) and quoting (CPQ) systems to ensure the quality and accuracy of our internal and external-facing data
• Understand the integration and able to create reports and analyze data cross our systems, and able to identify system issues when it occurs
• Support NPI by designing test cases, conducting UAT and providing feedbacks to the system engineering team
• Work closely with Go To Market, Enterprise System team to identify and troubleshoot any system issues and to implement system enhancement

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours