Truework is hiring a
Operations Specialist

Summary

Join our team as an Operations Specialist at Truework, a company on a mission to create trust in every financial transaction. As an Operations Specialist (part-time, 25 hours), you will play a key role in helping us deliver our verification product to our customers on a daily basis. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.

Requirements

• Are highly disciplined, organized, and can juggle multiple moving pieces and details at once
• Enjoy following a process and are motivated to point out areas for continuous improvement
• Hold yourself to a high bar when it comes down to organization and efficiency
• Thrive in a fast paced, collaborative environment
• Have a proven track record of excellence
• Are adaptable and motivated with a strong work ethic
• Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions
• Innate tenacity and exceptional problem solving skills

Responsibilities

• Reach out to company representatives (HR or other contacts) to obtain information to complete verifications
• Tenaciously and creatively solve problems to complete verifications within the targeted time frame
• Build professional relationships through multiple channels of communication (phone, email, chat, online forms, fax) with our customers as well as internal teams
• Multi-task and maneuver through different systems simultaneously to create a reliable and efficient workflow. At the end of the day, you are accountable and responsible for your results
• Self-manage the pipeline of inbound verification inquiries and workload throughout the day according to incoming request volume
• Understand the nuances of income and employment verification to continually present solutions to improve the process or identify bottlenecks
• This role requires advanced problem solving, research, and follow through while constantly adapting your workflow to effectively execute on different tasks

Benefits

$16-18 per hour cash compensation