End-To-End Business Process Manager

Summary

Join ServiceNow as an End to End Process Manager to lead the transformation of core business processes, focusing on end-to-end deal execution. You will define business requirements, streamline sales processes, and develop training programs. This role requires expertise in quote-to-contract processes, complex deal structures, and cross-functional collaboration. Success in this fast-paced environment demands strong leadership, communication, and problem-solving skills. The ideal candidate will have significant experience in sales operations, process transformation, and business model design within a SaaS company. ServiceNow offers a competitive salary, equity, benefits, and a flexible work environment.

Requirements

• Be a strong individual contributor with deep Sales and Deal Support domain and process expertise who can work in a rapidly changing environment, is comfortable with ambiguity, is flexible in working across all levels of the organization, thrives on hard work, and demonstrates strong business acumen with the highest level of integrity
• Possess relevant personal qualities: results-oriented, energetic, empathetic, highly communicative, creative problem solver who values diversity
• Have experience driving and guiding end-to-end process and technology transformation in a SaaS company
• Have combined 8+ years of experience in the following areas: Sales operations, Go-to-market process definition and execution, Business model design and implementation, Go-to-market automation
• Possess deep domain expertise in the end-to-end deal execution process from lead to close
• Combine solid technical skills with business solution pragmatism. Be pragmatic, practical and execution oriented
• Have excellent verbal and written communication skills and an engaging personality. Demonstrate a proven ability to effectively interface with a diverse range of roles at all levels
• Be able to manage change and ambiguity with an action-orientation/drive – thrive in a dynamic environment
• Possess high energy, strong work ethic, disciplined execution skills, and a willingness to do whatever it takes to deliver results
• Have a University degree in Business Administration or a comparable degree

Responsibilities

• Lead sales process transformation from designing, executing and driving the adoption of streamlined end to end sales processes globally, ensuring alignment with business goals and the enterprise/solution architecture
• Define scope and value streams for E2E processes, ensuring alignment across departments and managing dependencies within the process value chain
• Optimize process performance by driving process harmonization, simplification, and scalability
• Orchestrate decision-making between Process Owners and Business Owners to conclude on design decisions, manage dependencies and risk controls
• Handover & Review processes to the business and process teams once the program ends, ensuring long-term sustainability
• Ensure optimal awareness, understanding, and adherence of global E2E processes across sales
• Remove friction and improve efficiency across systems by optimizing tools and workflows
• Drive Behavior Change by reinforcing new processes through coaching and automated reminders
• Define KPIs to track global process improvements and adjust based on feedback as well as sales performance data
• Provide prioritization recommendations to achieve end-to-end process excellence and sustain internal/external customer and partner satisfaction
• Create and maintain key documentation such as process flows, playbooks, and RACIs, while keeping operational efficiency, ease of use, and effectiveness top of mind
• Provide leadership with regular project status updates, feedback, and appropriate reporting on key projects

Preferred Qualifications

Have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry

Benefits

• Base pay of $112,200 - $196,400, plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs