Engagement Manager

Summary

Join HCLTech, a rapidly growing global tech company, as an Engagement Manager in Santa Clara, CA. This role focuses on managing a significant book of business ($20M+), cultivating strong client relationships, and driving growth within the account. You will be the primary point of contact for clients, selling HCL offerings and tailoring solutions to meet their needs. Collaboration with internal teams is crucial for seamless service delivery and client success. The position requires extensive experience in account management and selling complex programs within the high-tech industry.

Requirements

• 12+ years Proven experience in account management, preferably within the Hitech /ISV industry
• 7-19+ years’ experience in selling and leading complex and transformation programs
• 5+ yrs experience with horizontal and solution teams to proactively identify improvement/opportunity areas – sell cross business unit solutions to the client
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Proficiency in CRM software and account management tools

Responsibilities

• Drive growth within the account and HCLs wallet share within the customer/portfolio
• Develop deep connects within the client organization, with key stakeholders/decision makers. And move up the relationship value chain
• Regularly engage in communication with clients to gain insights into their evolving needs, challenges, and objectives
• Conduct thorough assessments of client requirements and pain points, crafting tailored solutions to effectively address their specific needs
• Identify opportunities to enhance the value of our offerings for clients, recommending additional services
• Collaborate closely with internal teams, including sales, marketing, service development, and customer support, to ensure alignment in strategy and execution to support client success
• Serve as a liaison between clients and internal stakeholders, facilitating communication and coordination to ensure seamless service delivery and support
• Collaborate with teams to ensure the seamless implementation and integration of solutions, offering ongoing guidance and support to clients throughout the process
• Monitor and analyze key performance indicators related to client satisfaction, retention, and engagement, delivering regular reports and insights to internal stakeholders
• Proficiency in CRM software and other relevant tools for effective client relationship management and reporting
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and evolving client needs
• Travel as needed for customer needs