Engagement Manager

Summary

Join Talentism as an Engagement Manager and play a pivotal role in delivering exceptional client experiences. You will manage internal teams to ensure on-time and high-quality project delivery, cultivate strong client relationships, and demonstrate the value created by our team. This role demands proven project management skills, excellent communication, and strategic thinking. You will be responsible for driving client success, fostering trust, and identifying opportunities for growth. The position is fully remote, offering part-time to full-time employment options, primarily within the PT, CT, and ET time zones.

Requirements

• Proven ability to manage complex projects and lead cross-functional teams
• Excellent communication and relationship-building skills
• Strong strategic thinking and problem-solving abilities
• Ability to drive innovation and adapt strategies based on feedback and changing priorities
• Strong analytical skills and a data-driven approach to decision-making

Responsibilities

• Ensure that we’ve delivered on time, within budget, and to the highest quality standards
• Manage the internal team towards the goal: setting them up for success (clear context, expectations, roles and touch points to ensure cross functional collaboration), identifying and addressing gaps throughout, and continuously learning to improve processes and client outcomes
• Ensure clear communication with clients about expectations, deliverables, and progress, keeping them informed and involved throughout the engagement
• Own the overall relationship with the client, growing it from the entry level service provider to a high-integrity, trusted strategic partnership
• Monitor and measure client satisfaction and engagement success through metrics such as client renewals and feedback
• Support the Account Manager in identifying opportunities for expanding client engagements
• Driving the team to help our clients achieve their business goals and meaningful wins, making Talentism indispensable to their success

Benefits

• Fully remote (mostly PT, CT, ET time zone)
• Part-time to full-time