Senior Community Engagement Manager

Summary

Join Airbnb's Community team as a Community Engagement Manager to build and lead the Experiences Host Community strategy in North America and Latin America. You will implement and iterate on community programs, engaging hosts at scale through initiatives like Host Clubs and events. This role requires strong community management experience, project management skills, and the ability to align community goals with business objectives. You will act as a liaison between the central Community team and your assigned territory, fostering host-to-host connections and driving community growth and engagement. The position is US-remote eligible with occasional office work. Compensation includes a base pay range of $125,000 - $150,000 USD, plus potential bonus, equity, benefits, and employee travel credits.

Requirements

• 8+ years of in-depth & demonstrated experience of managing Community - experience in Community events, online engagement or distributed communities will also be helpful
• Previous experience scaling communities while maintaining high engagement
• Strong project management skills with experience in leading programs and processes
• Ability to approach Community through a strategic business lens and align Community goals with business goals
• Familiarity with Facebook, Salesforce, Google suite, Event management tools and other analytical tools
• Entrepreneurial and action-oriented, with a growth mindset
• Highly autonomous, self-driven - you can build processes from scratch or follow playbooks
• Strong verbal communication and interpersonal skills
• Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
• Fluency in English and Spanish
• Passion for Airbnb, Experiences, our Hosts, and the mission of the company

Responsibilities

• Act as the primary bridge between the central Airbnb Community team and your assigned Host Community territory. This includes coordinating and prioritizing cross functional activities, advocating for your regional communities, and reporting on overall Community health
• Lead Community support, growth and engagement for your Host Community
• Drive impactful initiatives from conception to completion, ensuring measurable outcomes at every stage. This includes developing project plans, managing budgets, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying risks and crafting mitigation plans
• Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution
• Recruit, onboard, and manage new Community Leaders and launch Host Clubs
• Growing Host representation in Host Clubs
• Testing new methods for connecting Hosts across your territory
• Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation and connection
• Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders
• Empower and support Community Leaders to develop and test region-specific programs that foster community connections at scale
• Support global Community Engagement Programming and evolve for local language and needs
• Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders
• Organize and lead effective Community events, both online and in-person
• Support the development, execution and scale of in-market pilots that leverage Community programs and our Host Community to drive Host Success and accelerate business goals
• Influence regional prioritization, process improvement, and program feedback
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all Experiences Community information relating to local needs, trends and market dynamics for internal and external partners
• Act as a go to for Community team with regards to local insights and feedback

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits