Engagement Manager

Summary

Join Rackspace Technology, a leading provider of cloud services, as a Professional Services Engagement Manager (Senior Project Manager). You will be responsible for managing projects, building relationships with clients and coworkers, and driving key decisions. This role requires strong communication skills, experience with Agile methodologies, and a technical background in cloud technologies. You will be responsible for managing projects through their full lifecycle, ensuring they are delivered on time, on budget, and within scope. You will also be responsible for coaching and training technical project and customer team members on best practices.

Requirements

• Applicants must have a Bachelor's degree in Computer Science, Software Engineering, or a related field
• Proven hands-on experience (ideally 3+ years) with cloud migration
• Proven experience of managing projects through a full lifecycle, ideally within a service delivery / consultancy environment
• At least 3 years of hands-on Agile experience, acting as Scrum Master
• Extensive knowledge of project management disciplines, methodologies, best practices, and tools
• Strong communication skills; experience presenting to executives
• Customer-facing consulting experience or experience delivering technology services projects
• Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
• Technical background (software development/engineering, database/system design, IaaS)
• Self-starter with results oriented, proactive management approach
• Ability to learn on the job quickly and desire to develop expertise in AWS
• Ability to work in a fast-paced consulting environment and collaborate effectively as a team member
• Applicants must be willing to work Mon-Fri & hours which match US timezones as many of the projects will be with US based customers

Responsibilities

• Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks
• Drive key decisions across projects, manage customer expectations, present and interface with project sponsors, and communicate trade-offs and risks
• Effectively leverage Agile principles, coaching and training technical project and customer team members on best practices
• Continue maintaining relationships with customer contacts in collaboration with sales, during and beyond project delivery