Engagement Manager

Summary

Join Rackspace as an Engagement Manager and lead the delivery of complex infrastructure projects. You will manage multiple projects simultaneously, collaborating with internal and external teams to ensure on-time and high-quality results. This role requires strong project management skills, experience with cloud technologies, and excellent communication abilities. The position offers a hybrid or remote work option depending on location, with occasional travel. Responsibilities include planning, executing, and monitoring projects, managing stakeholders, and ensuring adherence to company policies. The ideal candidate possesses a Bachelor's degree or equivalent experience, along with relevant certifications and experience in managing large-scale projects.

Requirements

• Bachelor's Degree in field related to role required
• Minimum of 5 years of experience in the field of role required
• Proven track record of managing end-to-end delivery of complex, large-scale projects
• Bilingual in Spanish and English( a minimum of upper Intermediate or higher proficiency and able to read, write, and speak)
• At least one of the following certs are required: Project Management Professional (or equivalent), Certified Scrum Master (or equivalent), or SAFe
• Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. Understanding of Agile and DevOps practices and experience working in cross-functional teams
• Highly proficient with JIRA and other Atlassian tools, experience with creating insightful dashboards primarily using JIRA, potentially using other observability tools such as Splunk
• Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel

Responsibilities

• Plan, manage, and drive the delivery of complex infrastructure projects across cloud platform, developer tools, CI/CD pipelines, databases, and analytics systems
• Develop and maintain project plans, roadmaps, and milestones, ensuring on-time delivery of high-quality solutions
• Monitor and communicate progress, priorities, risks, and dependencies to stakeholders, escalating issues as needed
• Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting
• Make accurate judgments regarding time required to complete work; proactively manages team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary
• Work closely with internal and customer team members from engineering, product, and leadership teams to align priorities, define requirements, and coordinate resources
• Serve as a bridge between platform and SRE teams to ensure clear communication and alignment
• Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment
• Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements
• Profile customer stakeholders to gain awareness of differing perspectives
• Identify risks, bottlenecks, and dependencies early, proposing solutions to keep projects on track
• Lead resolution of complex issues by facilitating cross-functional collaboration and decision-making
• Define and enforce delivery best practices, including Agile methodologies, infrastructure release processes, and governance standards
• Continuously refine processes to improve predictability, efficiency, and customer satisfaction
• Use prescribed guidelines or processes in analyzing situations
• Define and track KPIs to measure project success and organizational impact
• Provide transparent, actionable updates to stakeholders via reports, dashboards, and regular reviews
• Identify methods for collecting data, perform data analyses, and articulate findings
• Develop simple models to understand the potential impacts of decisions under various scenarios
• Conduct presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels
• Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance

Preferred Qualifications

• Customer-facing consulting experience
• Experience with complex cloud infrastructure projects
• Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security. At least one cloud platform foundational cert is preferred: AWS, Azure, GCP
• Technical background (software development/engineering, database/system design, IaaS)
• Strong organizational and multitasking abilities, with attention to detail
• Excellent communication skills, with the ability to present to diverse audiences, including executives, engineers, and product managers
• Proactive problem-solving skills with a focus on collaboration and driving outcomes
• Self-starter with results-oriented, proactive management approach
• Ability to work in a fast-paced consulting environment and collaborate effectively as a team member

Benefits

• Hybrid work option in CDMX and Edomex and Remote work option in Jalisco, Nuevo Leon, Aguascalientes, Queretaro, and Puebla
• Occasional domestic/international travel, less than 50%