Engagement Manager

Summary

Join Strata Information Group (SIG) as an Engagement Manager (EM) and lead a portfolio of higher education project delivery engagements. You will be the primary client contact, fostering strong relationships and ensuring successful project delivery. Responsibilities include managing project scope, timelines, and profitability, while exceeding client expectations. You will also coach and mentor consultants, identify business development opportunities, and contribute to a positive team environment. The ideal candidate possesses strong client focus, IT project management experience (minimum 5 years), team leadership skills, and a comprehensive understanding of the higher education sector. A relevant higher education degree is required.

Requirements

• Strong client focus – ability to operate at prime client contact level typically at senior manager/director level
• IT Project Management experience (minimum of 5 years)
• Experience leading and coordinating teams (including matrix management) within an operational service delivery or shared services environment
• Comprehensive understanding of the client’s business and ability to use that knowledge to anticipate how future service offerings need to evolve to meet client requirements
• Strong communicator at all levels
• Strong writing skills
• Systems and IT literate (Banner, Colleague, Workday, preferred)
• Relevant higher education degree

Responsibilities

• Successfully manage a portfolio of active project delivery engagements
• Exceeding client expectations
• Effectively coordinating client and team communications while managing expectations, project scope, timelines, and profitability
• Ensure consistent and accurate communication with SIG’s clients, consultants, and internal teams
• The primary day-to-day point of contact for clients and consultants during an active engagement
• Fostering and developing strong working relationships and assume personal accountability for delivering the agreed-to project scope
• The first point of escalation for any delivery-related issues that may arise throughout the engagement lifecycle and coordinate client resolution
• Identify and pursue business development opportunities within the assigned accounts, in partnership with delivery and the Account Executive
• Assist with scope for additional work and Change Orders
• Regularly provide coaching and feedback to consultants during an engagement with the goal of improving individual/ team effectiveness
• Support, coach and enable teams to drive delivery excellence, through setting and managing client expectations
• Demonstrates sound judgment in tough client and personnel situations, is a role model and encourages continuous personnel and organizational improvement, leads by example, and fosters an environment where consulting delivery management and business development coexist side by side

Benefits

• Health, Vision, Dental & Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• 3 Weeks Vacation, Sick Leave & Paid Holidays
• 401(K) with a 5% Employer Contribution
• Pet Insurance