Engagement Manager

Summary

Join HackerRank's Engagement Management team as a strategic partner to our customers, driving adoption, value, and long-term success with our platform. Deeply understand customer goals and align them with our platform capabilities to ensure every interaction contributes to measurable outcomes. Serve as the voice of the customer internally, bringing insights that shape product innovation and strategy. This critical role strengthens customer relationships and fuels HackerRank’s growth through retention, expansion, and advocacy. You will consult with customers, deliver projects and programs, manage programs for extended customer engagement, and collaborate with cross-functional teams. Success in this role requires a consultative approach, problem-solving skills, project and program management expertise, strong collaboration, and a passion for customer success.

Requirements

• 3-5 years of experience of hands-on delivery in a SaaS environment
• Excellent organization skills and attention to detail
• Collaborate with cross-functional teams and deliver projects on schedule
• Excellent written, verbal, and presentation skills with the ability to effectively explain concepts to both technical and non-technical audiences
• Expertise in establishing project governance and maintaining peer relationships with customer executives
• Capability to deal with ambiguity, uncertainty, and the ability to shift gears gracefully

Responsibilities

• Consult with customers to understand issues and solve problems with expert advice or delivery of projects and programs
• Deliver Projects that you expertly scope and project manage to a successful conclusion
• Manage Programs that allow HackerRank to stay engaged with customers for extended engagements in support of customer retention or ongoing managed services
• Collaborate with and lead teams in support of customer projects and programs
• Ownership and accountability in delivering Customer Delight throughout all phases of the customer journey

Preferred Qualifications

• You enjoy taking a consultative approach, being the industry and product expert
• You are adept at problem-solving and providing expert advice
• You excel at project and program management, ensuring successful delivery and customer satisfaction
• You are a strong collaborator and leader, capable of guiding cross-functional teams
• You are passionate about customer success and dedicated to delivering an exceptional customer experience
• You are capable of dealing with ambiguity, uncertainty, and the ability to shift gears gracefully