Engagement Manager

Summary

Join Carabiner Group, an SBI Growth Company, as an experienced Engagement Manager. You will work with clients to design and implement Salesforce and HubSpot solutions, transforming their business operations. This role involves leading multidisciplinary teams, enhancing client operations through technology and strategy, and contributing to the firm's direction. You will manage client projects, mitigate risks, and improve delivery practices. The ideal candidate possesses strong project management skills, client relationship management expertise, and the ability to thrive in a fast-paced environment. Carabiner Group offers a competitive salary, unlimited PTO, top-tier health benefits, and a flexible work environment.

Requirements

• 3+ yrs experience in a program & project management, client relationship management, or a related role
• Ability to build rapport and strong working relationships quickly within all levels of the organization, across different stakeholders including internal and external
• Proven ability to thrive in a start-up environment with a strong sense of urgency and accountability
• Excellent project management skill and emotional intelligence with experience balancing both strategic and tactical work
• Ability to obtain Salesforce Admin Certification within 90 days of employment
• Outstanding written and verbal communication skills, executive level presence and experience working in a client advisory role
• Superior analytical and problem solving abilities across business and technology
• Proven ability to manage Agile methodologies
• Successful track record serving as the project manager for enterprise CRM implementation and technology initiatives
• Self-motivated and driven; confident when working independently, but a strong team player

Responsibilities

• Develop, manage, and grow trust-based relationships with clients by fostering open communication, understanding their business, and supporting change management activities
• Surface and execute process improvement initiatives to ensure processes and services efficiently meet staff and client needs
• Manage initiation, planning, execution, ongoing monitoring, and closure of client projects assigned in collaboration with internal and external stakeholders
• Partner with client(s) to map their current process, understand client pain points and identify areas of improvement to maximize efficiencies
• Collaborate with technical and functional resources to analyze, plan, and document requirements, standards, and schedules for projects
• Communicate with key stakeholders on a regular basis to provide updates on the status of projects, issues, risks and ensure expectations are aligned
• Ensure all knowledge is stored and available for easy consumption for team members and clients on all projects

Preferred Qualifications

Prior experience with Marketing, Sales, and/or Customer Success

Benefits

• Competitive Salary
• Unlimited Paid Time Off
• Top-tier Health Benefits that includes employer paid plan options for Health, Dental and Vision Insurance
• A community dedicated to building on our experiences, learning and growing through formal and informal training, mentorship and hands-on experience
• Flexible work environment : Work remotely from the comfort of your home!
• Opportunities for growth : We enable our team members to build their dream job at Carabiner Group and opportunities for advancement can span beyond just demonstrating rockstar performance. We are proud to offer our Mentorship program, an active plan designed to provide team members with a clearly defined path to build new skills and grow