Customer.io is hiring a
Engineering Manager in

Summary

The job is for an Engineering Manager at Customer.io to lead a team of experienced engineers in enhancing the reliability, performance, and scalability of their core Journeys product. The role requires at least 3 years of experience as an engineering manager on a full-stack engineering team, ideally at an early to mid stage SaaS company.

Requirements

• Has at least 3 years of experience as an engineering manager on a full-stack engineering team, ideally at an early to mid stage SaaS company
• Has hands-on senior level, engineering experience building code for applications at scale
• Brings a technical depth of expertise in software architecture, languages, technologies, and infrastructure that allows them to communicate technical decisions to others

Responsibilities

• Lead a dedicated team of skilled engineers, nurturing a culture focused on high performance, code sustainability, and product quality
• Drive cross-functional initiatives and communicate effectively across different areas of the organization to align on product strategy and engineering goals
• Participate in technical design and architectural discussions to ensure solutions are scalable, reliable, and secure
• Collaborate with product owners, architects, and designers to evaluate the feasibility of new features and influence product architecture for improved agility and performance
• Foster a culture of innovation, excellence, and continuous improvement, coaching team members to develop their skills and careers
• Oversee the technical vision for the team and ensure alignment with the company’s strategic goals
• Manage project scopes, timelines, and deliverables, ensuring high-quality outcomes and timely execution
• Advocate for best practices in software development, including clean code, architecture principles, and automated testing
• Engage in hands-on technical leadership, contributing to coding, code reviews, and critical troubleshooting when necessary

Preferred Qualifications

• Builds and nurtures high performing teams
• Has a product mindset and the ability to pair it to business objectives
• Demonstrates experience partnering with product management, design, and business stakeholders
• Has experience working with remote teams and teams across time zones

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io