Engineering Team Lead

Summary

Join Fluxx's Product Support engineering team as a senior leader, playing a critical role in supporting Fluxx products and driving team success. You will provide technical leadership, work cross-functionally, influence technical decisions, manage the team, oversee issue triage, mentor team members, and contribute to system improvements. This full-time, exempt, and remote position requires full-stack engineering experience, proven leadership skills, and strong communication. Fluxx offers a competitive salary, comprehensive benefits, and a supportive, inclusive work environment. The ideal candidate will have experience with large-scale projects and familiarity with specific technologies used in Fluxx's stack.

Requirements

• Experience as a full-stack engineer (frontend + backend development)
• At least 5 years of experience building, fixing, and scaling web apps (B2B apps preferred)
• Proven ability to mentor and lead engineers
• An innate curiosity and desire to learn and grow
• Strong communication and collaboration skills
• Dedication to writing and maintaining documentation
• A willingness to adapt quickly

Responsibilities

• Provide technical leadership to the team, and use best engineering practices drive a steady stream of problem resolution and product improvements aimed at reducing the number of support issues being reported
• Work cross functionally with engineers, designers, QA, product managers and our customer support team to ensure the highest efficiency and quality of the work of the team
• Influence overall technical decisions and roadmap, especially as they might impact product reliability, team efficiency and customer satisfaction
• Manage the Product Support team against their goals of customer satisfaction
• Oversee the triage and prioritization process of incoming support issues to ensure timely and effective resolution
• Have regular 1-1 with Product Support team members and take an active role in their skill development and technical growth
• Provide thought leadership in the continuous improvement of our system, tests, and data quality indicators
• Produce high-quality software that is fully tested, code reviewed, and secure
• Keep yourself informed and up-to-date with the evolving technology landscape

Preferred Qualifications

• Experience with Large refactoring/re-engineering projects
• Demonstrable work in at least some of the parts of our stack: Ruby, Rails
• Demonstrable work in at least some of the parts of our stack: MySQL
• Demonstrable work in at least some of the parts of our stack: Elasticsearch
• Demonstrable work in at least some of the parts of our stack: jQuery, React
• Demonstrable work in at least some of the parts of our stack: Redis, Resque
• Demonstrable work in at least some of the parts of our stack: Play
• Demonstrable work in at least some of the parts of our stack: Devops and AWS
• Demonstrable work in at least some of the parts of our stack: RESTful APIs

Benefits

• Medical, dental, and vision insurance
• Flexible time off
• Paid sick leave
• 12 weeks of fully-paid parental leave
• Annual learning and development stipend
• Internet stipend
• One-time home office set-up stipend
• 401(k) retirement plan with company match
• This position is also eligible for incentive stock options, subject to the terms of Fluxx’s applicable stock plans