Enrollment Operations Manager

Summary

Join Campus, a technology-driven company dedicated to accelerating the talent of tomorrow, as an Enrollment Operations Manager. This key role ensures efficient, compliant, and data-driven enrollment processes. You will serve as a critical link between various departments, focusing on improving data quality, process documentation, and interdepartmental communication. The goal is to eliminate process gaps, mitigate compliance risks, and enhance the student onboarding experience. This position requires strong analytical, problem-solving, and communication skills, along with experience in enrollment operations and higher education compliance. The role offers a competitive compensation package, including benefits and a hybrid work schedule.

Requirements

• Bachelor’s degree in Business, Education Administration, or a related field
• 3-5 years experience in enrollment operations, academic administration, or a closely related area
• Experience with learning management systems
• Experience with Anthology or comparable SIS systems
• Experience with Salesforce
• Strong understanding of higher education compliance standards
• Proven experience in process and project management with a focus on data integrity
• Excellent communication, analytical, and problem-solving skills
• Ability to effectively collaborate with multiple teams and manage cross-functional projects

Responsibilities

• Ensure all enrollment documentation adheres to regulatory standards and is regularly updated
• Create, maintain, and streamline detailed process documentation (SOPs, workflow diagrams) and training materials for staff
• Own key enrollment tasks (POG process, EAs, SPFS, etc.), ensuring proper execution and data capture
• Identify, document, and resolve process gaps that lead to compliance or communication issues
• Develop and implement regular data validation and audit procedures to ensure data accuracy
• Collaborate with IT to integrate enrollment systems with other Campus platforms, reducing manual entry and improving reporting with dashboards
• Partner with the Admissions team to streamline student onboarding and improve data accuracy
• Manage tuition implementation processes, including fee structure transitions, pricing for students taking extra credits, and determining effective tuition durations
• Oversee the offer letter process to ensure clarity and accuracy in communicated enrollment details
• Monitor regulatory changes and coordinate with internal/external auditors to ensure ongoing compliance
• Develop escalation procedures for addressing non-compliance issues, data discrepancies, or communication breakdowns
• Facilitate meetings with key stakeholders (Admissions, IT, Financial Aid, etc.) to ensure alignment and share updates
• Establish feedback loops and lead initiatives to refine processes and improve communication across all enrollment touchpoints continuously

Preferred Qualifications

Master’s degree is a plus

Benefits

• A compensation package that includes a base salary ($85K - $90K) + equity grant
• Medical Insurance + free Dental and Vision Insurance
• 401(k) match
• ���Take what you need” PTO + several paid holidays
• In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)
• Flexible working hours & a hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
• Social events - happy hours, birthday celebrations, holiday parties, & more
• Opportunity to make an impact – you’ll be an integral player in bringing our vision to life