Enterprise Account Director

Summary

Join Later as an Account Director and be responsible for the retention and growth of your assigned client portfolio. This role requires experience in enterprise account management within a SaaS company, focusing on net revenue retention through renewals, upsells, and expansions. You will build strong customer relationships, act as a trusted advisor, and contribute to product development through customer feedback. The ideal candidate is a strategic leader with excellent communication and time management skills, capable of navigating complex sales cycles and working cross-functionally. This position offers significant growth opportunities within a rapidly expanding company and is based in or around Los Angeles, CA. Compensation includes a competitive salary, stock options, and various benefits.

Requirements

• 6+ years experience in a strategic account management, customer success, account executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space where you were directly responsible for retaining and growing revenue
• Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision makers and executives
• Strong time management skills to ensure goals, KPI’s, and defined business outcomes are achieved
• Experience working cross functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved
• Demonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goals
• Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them. In particular, being able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the change
• Travel required

Responsibilities

• Identify influential executives (VP’s and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them. Discover ways that Later’’s product and services can bring value to their business goals
• Build Success Plans for all of your customers and nurture customers towards those success plans
• Be accountable for and drive renewals, upsell and cross sell for your book of business, ensuring that both the customer and Later grow together
• Build account and customer maps to help expand the footprint of our partnership into the customers you’re supporting
• Partner with strategy and execution leads to identify new opportunities for your customers to grow with Later
• Establish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewal
• Act as the “Voice of Customer” for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales and professional services
• Be a leader within an integrated customer operations team, spearheading the direction of all of your assigned accounts
• Become an expert at demonstrating the value of Later’s products and services

Preferred Qualifications

Experience navigating complex enterprise sales cycles is strongly preferred

Benefits

• Stock options
• Various benefits plans