Enterprise Account Director

Summary

Join Later as an Account Director and be responsible for the retention and growth of your assigned client portfolio. You will work with top-tier clients, developing strategies to increase net revenue retention through renewals, upsells, and expansions. This role requires 6+ years of experience in a strategic account management or sales role within the SaaS or Mar-tech space, working with enterprise brands. You will build strong customer relationships, act as a trusted advisor, and contribute to product development through customer feedback. The position offers significant growth opportunities within a rapidly expanding company. Later offers a market-based compensation approach, including stock options and various benefits plans.

Requirements

• 6+ years experience in a strategic account management, customer success, account executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space where you were directly responsible for retaining and growing revenue
• Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision makers and executives
• Strong time management skills to ensure goals, KPI’s, and defined business outcomes are achieved
• Experience working cross functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved
• Demonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goals
• Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them. In particular, being able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the change
• Travel required

Responsibilities

• Identify influential executives (VP’s and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them. Discover ways that Later’’s product and services can bring value to their business goals
• Build Success Plans for all of your customers and nurture customers towards those success plans
• Be accountable for and drive renewals, upsell and cross sell for your book of business, ensuring that both the customer and Later grow together
• Build account and customer maps to help expand the footprint of our partnership into the customers you’re supporting
• Partner with strategy and execution leads to identify new opportunities for your customers to grow with Later
• Establish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewal
• Act as the “Voice of Customer” for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales and professional services
• Be a leader within an integrated customer operations team, spearheading the direction of all of your assigned accounts
• Become an expert at demonstrating the value of Later’s products and services

Preferred Qualifications

Experience navigating complex enterprise sales cycles is strongly preferred

Benefits

• Stock options
• Various benefits plans
• Salary Range: $250,000 - 300,000 USD OTE