Enterprise Account Director

Summary

Join Nintex as an Account Director and drive revenue growth by penetrating key customer accounts. You will own strategic segment opportunities, coordinating resources and managing sales campaigns to acquire high-value customers. Understand customer objectives, align software solutions with their needs, and deliver exceptional service. This role demands deep product knowledge, strong relationship-building skills, and strategic insights. You will be responsible for sales prospecting, account planning, sales presentations, reporting, and ensuring customer success. Stay informed on industry trends and competitor offerings to provide strategic recommendations.

Requirements

• Proven experience in strategic account management in the SaaS industry (3-5 years)
• In-depth knowledge of SaaS solutions and their applications
• Strong understanding of the industry/market and its challenges
• Excellent with customer relationships and engagement
• Proficient in value messaging and objection handling
• Results-oriented with a track record of meeting or exceeding sales targets
• Excellent communication, negotiation, and presentation skills
• Problem-solving abilities and a customer-centric mindset
• Strong analytical and strategic thinking abilities
• Excellent interpersonal skills; a high level of trust and integrity, great influencer, respected by partners and customers
• Strong attention to detail
• Familiarity with CRM software and account management tools

Responsibilities

• Identify new business opportunities and markets, thinking big to drive revenue growth, developing and executing comprehensive sales strategies that align with company objectives
• Build and execute on territory plans to drive seamless execution of new logo pursuits
• Convert leads into opportunities, and subsequently into customers, by utilizing the Nintex sales process and the sales support resources
• Prospect into Strategic companies and close opportunities by effectively and efficiently utilizing all the Nintex resources at their disposal, while also negotiating favorable pricing and terms
• Work closely with Solutions Engineer during the sales process to provide technical insight and tailored solutions for strategic customers
• Gain a deep understanding of customers’ internal business operations and the priorities/personas that drive purchasing decisions to connect Nintex’s solutions to organizational needs
• Identify and leverage compelling new business entryways to facilitate targeted outreach (events, marketing, conferences, groups)
• Develop and leverage relationships within departments at Strategic Accounts to source high-quality opportunities and build diverse relationships within existing customers
• Develop and implement account plans that outline objectives, strategies, and action steps to maximize customer satisfaction and revenue growth
• Detailed account planning and strategy work for every account supported by quarterly business reviews (QBRs)
• Cultivate and nurture relationships with existing customers who can benefit from future solutions on the Nintex product roadmap and identify cross-sell and upsell opportunities
• Understand customers' business goals and challenges and align our software solutions to address them effectively
• Uncover buyer goals and pain points that can be addressed through Nintex offerings and identify a robust set of business drivers that will help build long-term relationships with the customer
• Negotiate and manage contract renewals and extensions
• Utilize strong product knowledge and technical acumen to conduct effective, high-level demos before bringing in Solution Engineers, connecting prospects’ business objectives to specific Nintex solutions
• Draw on value messaging to conduct product demonstrations and presentations to showcase our software, emphasizing their value and benefits
• Maintain accurate account records, activities, pipeline funnel and sales forecasts in Salesforce
• Provide regular reports on account health, performance, and opportunities to senior management
• Ensure successful implementation and adoption of our solutions
• Optimize usage of Nintex products and deployment
• Monitor customer satisfaction and address any issues promptly to maintain high retention rates
• Act as the voice of the customer, conveying their needs, feedback, and priorities to internal teams, ensuring their needs and concerns are addressed promptly to enhance products and services
• Stay informed about industry trends, competitor offerings, and emerging technologies, providing strategic insights and recommendations to enable customers to stay ahead in their respective markets

Preferred Qualifications

Bachelor's degree in Sales, Marketing or Business or a related field is preferred

Benefits

• Nintex has a hybrid working model, enabling us to build culture, learn, and grow together
• We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work
• This role is remote, with intentional opportunities to collaborate and connect with your colleagues both async and in person
• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community