Remote Enterprise Account Executive

Summary

The job is for a Senior Enterprise Account Manager at Onit, responsible for managing customer relationships, account strategy, and retention, with a focus on the legal industry. The role requires 3+ years of experience in managing customer relationships or equivalent, excellent communication skills, and the ability to thrive in a fast-paced environment.

Requirements

• 3+ years managing customer relationships or equivalent experience
• Highly motivated and disciplined self-starter with excellent oral and written communication skills
• Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
• Experience delivering customer-focused solutions that drive increased customer satisfaction and revenue
• Able to thrive in a fast paced, self-directed environment
• Must be comfortable managing multiple tasks in real time
• 4-year degree required

Responsibilities

• Primary owner of customer relationship and account strategy
• Be a trusted advisor to customers while developing relationships with multiple stakeholders
• Accountability for customer retention and subscription renewal process
• Conduct quarterly customer business reviews
• Manage customer issue escalation process, as required
• Partner with Marketing in the development of customer references, testimonials and events
• Manage customer information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
• Develop and maintain customer attrition/risk rating information and mitigation plans in CRM
• Participate in industry conferences, trade shows and other opportunities for customer interaction

Preferred Qualifications

Experience in the legal industry

Benefits

Travel for this role is +/- 25%