Enterprise Account Manager
OpenTable
Job highlights
Summary
Join OpenTable, a leading hospitality technology company, as an Enterprise Account Manager! Manage a portfolio of premium restaurant groups, focusing on client retention, satisfaction, and maximizing OpenTable service utilization. Build strong relationships with decision-makers, conduct business reviews, and deliver tailored training. Act as a trusted advisor, resolving issues and gathering feedback to improve products. Contribute to account management strategies, drive revenue growth, and leverage data-driven insights to optimize restaurant operations. This role requires strong account management and restaurant industry experience, excellent communication and collaboration skills, and a passion for the hospitality sector. OpenTable offers a welcoming and inclusive environment with various benefits.
Requirements
- 5+ years of experience in restaurant management or account management (F&B Management experience within a hospitality group is preferred)
- Proven expertise in consultative selling/account management and a deep understanding of restaurant operations
- Ability to challenge and reframe clientsβ perspectives to drive meaningful outcomes
- Strong aptitude for data-driven decision-making and providing actionable insights
- Exceptional organizational, time management, and cross-departmental collaboration skills
- Thrives in unstructured, entrepreneurial environments
Responsibilities
- Build strong relationships with restaurant groups and strategic accounts, acting as a trusted advisor
- Serve as a liaison between clients and internal departments to address and resolve issues
- Lead client retention efforts, overcoming objections and ensuring customer satisfaction
- Deliver tailored product and service presentations, both in-person and online
- Educate clients on industry trends and provide innovative business insights
- Provide data and reports to help clients optimize their operations
- Meet and exceed retention and revenue goals on a monthly and quarterly basis
- Conduct timely follow-ups to ensure satisfaction and continuous engagement
- Maintain detailed knowledge of OpenTable solutions and document client communications
- Share market feedback with Product and Marketing teams to influence future developments
- Collaborate with Enterprise Account Executives and Inside Sales Representatives as needed
- Travel 30β50%, depending on location, to engage with clients
Preferred Qualifications
- Experience with CRM solutions like Salesforce
- Familiarity with OpenTable software and/or restaurant table management software
Benefits
- Generous paid vacation
- Day off on your birthday
- Company-matched retirement plans
- Company-wide week off each year
- Work from (almost) anywhere policy
- Health, dental, and vision insurance plans
- Flexible Spending Accounts
- Headspace Subscription
- Company-paid therapy sessions through SpringHealth
- Paid Volunteer Time
- Universal Paid Parental Leave
- Annual cash bonus
- Health benefits
- Flexible spending account
- Retirement benefits
- Life insurance
- Paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays)
- Parental leave and benefits
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