PandaDoc is hiring a
Enterprise Account Manager

Summary

Join our team as an Account Management role, responsible for expansion sales and retention of existing customers. In this quota-bearing sales role, you will work with marketing, sales, product, and customer success teams to expand PandaDoc usage and ensure customer retention.

Requirements

• Minimum 4 years of AM/AE experience, owning a quota
• Minimum 4 years of renewal management experience
• Experience negotiating complex deals
• Experience risk and loss mitigation
• Willingness to try new processes and innovate
• Self-motivated, directed, adaptable, driven and resourceful
• Hungry to learn about the product and passionate about customer experience
• Track record of hitting sales and retention goals
• Experience conducting in-person or virtual meetings with clients
• Excellent communication skills
• Ability to work independently and collaborate with various teams both in-person and in different offices

Responsibilities

• Own expansion and gross retention targets
• Identify opportunities to upsell and cross-sell products and services to existing clients
• Negotiate renewals, maximizing revenue retention and minimizing loss from contraction and churn
• Build relationships with key decision-makers and engage customers consistently to confirm value, drive expansion, and mitigate risk
• Maintain operational rigor in account planning, forecasting, and using the CRM and other sales tools
• Manage your pipeline of opportunities for expansion and renewals
• Keep clean data and stages within Salesforce
• Forecast accurately
• Gather and use data to inform decision-making and persuade others
• Collaborate with the Customer Success Managers regularly to manage client relationships
• Create, manage and run plays to uncover expansion opportunities or mitigate risk
• Meet with your clients over screen share to provide product demos, discuss product up-sells, negotiate renewals and mitigate churn risks
• Build champions within your book of business and multi-thread to new stakeholders
• Become a PandaDoc product superstar. Learn the in’s and out’s of the product so you can speak eloquently to best practices and solutions for your clients’ needs
• Pass feature and product requests to our product team and facilitate Project Managers and client meetings as necessary
• Complete required trainings

Benefits

• Purchase company stock (or receive annual bonuses)
• Enroll in the company's medical, dental, vision, short & long term disability, life insurance, FSA and 401k plans
• 13.34+ hours of paid time off per month
• 6 self care days
• Birthday PTO day
• 10 company paid holidays off per year