Red Canary is hiring a
Enterprise Technical Account Manager
Red Canary
π΅ $100k-$124k
πRemote - Worldwide
Please let Red Canary know you found this job on JobsCollider. Thanks! π
Summary
The job is for an Enterprise Technical Account Manager at Red Canary. The role involves acting as a technical liaison with enterprise customers, aligning technical use cases with business value, documenting and tracking customer requests, providing technical leadership, and more. The compensation range is $100,000 - $124,800 + bonus and equity.
Requirements
- 3+ years of enterprise experience designing and implementing infrastructure initiatives with a familiarity of security technologies
- Strong understanding of technology and security products
- Ability to clearly communicate complex solutions in an easy to understand manner
- Strong ability to prioritize tasks and issues using sound data and metrics
- Experience solving Level 2, and 3 Support cases
- Experience consulting enterprise customers
Responsibilities
- Act as the technical liaison with Red Canaryβs enterprise customers
- Work closely with Sales and Customer Success to align technical use cases with business value
- Document and track customersβ feature and support requests
- Technical onboarding of new customers
- Document best practices and troubleshooting guidance
- Track activity, document root cause, and reporting
- Serve as a technical subject matter expert, focusing mostly on the use case planning, testing, troubleshooting, and implementing
- Drive innovation by leading initiatives to develop new capabilities on the Red Canary platform
- Provide technical leadership within and outside of your immediate team
- Guide customers through the technical onboarding, adoption, and optimization of Red Canary
- Act as an internal advocate for your customers' needs
- Work collaboratively with team members to improve overall Red Canary customer experience
- Train and mentor team members
- Lead technical training sessions
Preferred Qualifications
- Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and masterfully convey the problem statement and plan to others
- Strong enterprise-level troubleshooting
Benefits
Compensation Range: $100,000 - $124,800 + bonus and equity
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Please let Red Canary know you found this job on JobsCollider. Thanks! π