Nextech Systems is hiring a
Enterprise Account Manager

Summary

Join Nextech, a leader in specialty healthcare technology solutions, as an Enterprise Account Manager. This role involves managing enterprise customer accounts, maximizing sales opportunities, and ensuring exceptional client experience. The ideal candidate will have 5+ years of large account management experience, project management skills, and excellent communication and interpersonal skills.

Requirements

• 5+ years of large account management (as measured by being top10% of customer base size)
• 5+ years of demonstrated Project Management experience
• Experience working with business stakeholders in related industries, including executive level C-suite
• Ability to demonstrate leadership, drive results, solve problems, and possess interpersonal skills from prior work situations
• Assertive with a demonstrated ability to cultivate strong relationships & influence behavior
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent time management skills
• Proven ability to solve problems creatively
• Ability to travel throughout the week and potentially on weekends
• Experience providing input on and/or building processes

Responsibilities

• Serve as primary contact for assigned clients on any/all matters relating to customer satisfaction and/or problem resolution
• Maintain active account plan including managing targeted profitability and preparing regular forecast reviews
• Lead customer retention & growth strategy development including annual, quarterly, and monthly business review and planning sessions
• Provide voice of market and customer to Sales, Marketing, Product & CX leadership, and SMT
• Present and demonstrate any aspect of products currently licensed to the customer in order to refamiliarize, orient, or provide value to the user/customer to maximize customer experience
• Proactively collaborate internally and cross-departmentally to keep all accounts apprised of any potential issues to their software performance timely
• Build and maintain annual territory plan

Preferred Qualifications

• Experience in the Aesthetics space (Plastic Surgery, Dermatology, Med Spa)
• Ability to learn quickly and apply that knowledge
• Ability to work in a team environment yet also comfortable with working in an autonomous environment
• Natural curiosity to figure out solutions
• Project management and/or consulting experience in software business
• Healthcare technology experience

Benefits

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it. without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• ICREATE. Employee Recognition Program
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options