Enterprise Architect

Summary

Join ServiceNow's Enterprise Architecture Team as a Healthcare Life Sciences industry expert. Collaborate with customers, partners, and internal teams to develop and communicate high-level architecture strategies. Lead workshops and educational sessions, demonstrating ServiceNow's platform capabilities to CIO/CTO level executives. Translate customer needs into solutions, leveraging your expertise in IT Transformation, Digital Products/Services, and Enterprise Service Management. Contribute to best practices and thought leadership within ServiceNow. This role requires strong communication, problem-solving, and technical skills, along with extensive experience in enterprise architecture and pre-sales.

Requirements

• Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
• Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
• Healthcare Life Sciences Enterprise Architect level expertise in Industry
• An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas
• Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better
• 10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role
• A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future
• Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms
• Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment
• Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc
• Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
• Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc
• Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience presenting architecture concepts, designs, and goals to technology leaders and partners

Responsibilities

• Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
• Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including; IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
• Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
• Work with architecture development methods, modelling approaches and architecture patterns for integration
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey
• Provide thought leadership and collaborate with internal ServiceNow business units
• Identify, lead and contribute to the creation of best practices, white papers, workshops, etc

Benefits

• Base salary plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs